France

1. Communauté
2. Support Forum
3. Box drive Installation Error

Hi Jon,  Welcome to the Box Community, I'm happy to help! Please be advised that the option to submit a 'support ticket' is only available to all Box paid subscription. If you are a Personal lite u...

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• France
• 13 octobre 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Can't get box to work even after manually resetting box drive

Hey, Jim! Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• 13 octobre 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Disabled by Administrator

Hi Jamari,  Welcome to the Box Community, I'm happy to help! If you are using a computer running Windows OS, you may install Box for Office to connect your Box account with your desktop MS applicat...

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• France
• 13 octobre 2022 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Not enough space on Box - although Unlimited

Hi Niya,  Welcome to the Box Community, I'm happy to help! This would be something our Support team would like to investigate with you and may require specific account information.   It seems you a...

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• France
• 13 octobre 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. UNABLE TO LOGIN

Hi Khurram,  Welcome to the Box Community, I'm happy to help! Can you please let me know how what is your device and what OS are you running? Also, to confirm, did you install Box Drive or Box Sync...

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• France
• 13 octobre 2022 19:13
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. need 2-factor auth setup key or QR code

Hi Lesley,  This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email for details and updates. Regards, 

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• France
• 12 octobre 2022 22:35
• 0 vote

1. Communauté
2. Support Forum
3. Viewing locked files

Hi Jo,  Thanks for the clarification. Upon checking, this option is only available to Admins who may run a User Activity report to see who locked files within their organization. This tool is curre...

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• France
• 13 octobre 2022 19:15
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. The Box is completely empty but shows that it is full, please help

Hi Chelsea,  If you encounter this error when uploading to a folder owned by someone else, its likely the owner of the folder needs to update his Box storage.  Could reach out to the owner and have...

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• France
• 13 octobre 2022 19:19
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Need to cancel

Hi Doug, Welcome to the Box Community, I'm happy to help! This would be better discussed with a member of Box Cancellations team and may require specific account information.   It seems you already...

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• France
• 12 octobre 2022 20:13
• 0 vote

1. Communauté
2. Support Forum
3. Viewing locked files

Hi Jo,  Welcome to the Box Community, I'm happy to help! Files that have been locked in Box should be accessible and viewable to its collaborators.  To learn more about this feature, please take a ...

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• France
• 12 octobre 2022 20:12
• 0 vote