France

1. Communauté
2. Support Forum
3. Can I set a default window of expiration for the users within our company for the shared links we send out?

Hi Michelle,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support can look into so I went ahead and submitted a ticket on your behalf. Kindly check your ema...

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• France
• 13 septembre 2022 21:54
• 0 vote

1. Communauté
2. Support Forum
3. collaborator upload sizer smaller than folder owner

Hi Annemarie,  This might be a user error, have you confirmed with the collaborator if they are actually uploading inside the Folder that you own, because they might be uploading somewhere else? Co...

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• France
• 13 septembre 2022 21:52
• 0 vote

1. Communauté
2. Support Forum
3. Script run required for recount of file/size

Hi Lee,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've ...

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• France
• 13 septembre 2022 21:46
• 0 vote

1. Communauté
2. Support Forum
3. Change account email to one of an account that was on trial period

Hi Mateo, Welcome to the Box Community, I'm happy to help! If you need to use an email previously used for a trial account, please go to Support.box.com > click "Support" > then 'Contact Support'. ...

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• France
• 13 septembre 2022 21:42
• 0 vote

1. Communauté
2. Support Forum
3. I need to remove my credit card and cancel my account

Hi Ryan,  Welcome to the Box Community! I'm sorry to hear that you've decided to cancel your Box, let me assist you here. You may email the cancellations team at cancel@box.com or follow the steps ...

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• France
• 13 septembre 2022 21:35
• 0 vote

1. Communauté
2. Support Forum
3. Change payment to ACH

Hi After8toEducate,  Welcome to the Box Community, I'm happy to help! Have you checked this article on 'Making Payments by Check or Wire Transfer'? Checks and wire transfers are accepted for contr...

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• France
• 13 septembre 2022 21:25
• 0 vote

1. Communauté
2. Support Forum
3. collaborator upload sizer smaller than folder owner

Hi Annemarie,  Welcome to the Box Community, I'm happy to help! It sounds like your collaborator has a Personal Lite account and they are allowed of up to 250mb maximum file size upload as stated i...

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• France
• 13 septembre 2022 19:21
• 0 vote

1. Communauté
2. Support Forum
3. Sharing/Sending a fild

Hi Scott,  Welcome to the Box Community, I'm happy to help! If you need to share a file to someone, you can send them a 'Shared link'. You can send someone a shared link to a folder or file if you ...

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• France
• 13 septembre 2022 19:10
• 0 vote

1. Communauté
2. Support Forum
3. Linking Indesign Files Directly to Images on Box

Hi Paul,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support can look into so I went ahead and submitted a ticket on your behalf. Kindly check your email f...

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• France
• 13 septembre 2022 19:05
• 0 vote

1. Communauté
2. Support Forum
3. I want recover my account

Hi Ayato,  Welcome to the Box Community, I'm happy to help! If you need assistance in recovering or reactivating a deactivated Box account, you may go to Support.box.com > click "Support" > Contact...

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• France
• 13 septembre 2022 19:02
• 0 vote