Sarah Sumpter

1. Communauté
2. Support Forum
3. Can't open files with Box tools after a file is renamed

Hi Brian, I contacted the support team who had identified a problem with the recent Box Tools update (Version 4.26.1.1109). They sent me a new update over email to install which has worked. They ad...

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• Sarah Sumpter
• 11 octobre 2024 15:12
• 1 vote

1. Communauté
2. Support Forum
3. Can't open files with Box tools after a file is renamed

Same issue here accross a number of user accounts. Tried clearing the cache in Box Edit/Tools folders - no difference to behaviour

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• Sarah Sumpter
• 17 septembre 2024 09:37
• 0 vote