AJ

1. Communauté
2. Support Forum
3. Box Sync folder empty, but Storage space used at 80%

Hi Antonio, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 25 avril 2023 23:09
• 1 vote

1. Communauté
2. Support Forum
3. 2-factor authentication in a new phone.

Hi Nanya, Welcome to the Box Community! I'm happy to help. I suggest that you click on this heloful link from our Box Product Support page about "Setting up 2FA". https://support.box.com/hc/en-us/a...

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• AJ
• 3 avril 2023 22:38
• 1 vote

1. Communauté
2. Support Forum
3. Storage

Hi Viktor, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 21 mars 2023 20:51
• 1 vote

1. Communauté
2. Support Forum
3. Data storage full

Hi Nanda, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 12 mars 2023 15:33
• 1 vote

1. Communauté
2. Support Forum
3. Almost full space even though I have few files

Hi Jacopo, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 3 mars 2023 19:25
• 1 vote

1. Communauté
2. Support Forum
3. Wrong Usaed Space Calculation

Hi Fadi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 1 mars 2023 21:22
• 1 vote

1. Communauté
2. Support Forum
3. What happened to the magnifying glass slider?

Hi Joshua, Welcome to the Box Community! I'm happy to help. I understand your point regarding the slider bar and somehow updates have reformed the sizes of the folder tabs to a more suitable size. ...

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• AJ
• 16 février 2023 23:04
• 1 vote

1. Communauté
2. Support Forum
3. Showing I'm Using 10.4 GB of 25.0 GB (But there are no files)

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 février 2023 13:22
• 1 vote

1. Communauté
2. Support Forum
3. Unable to Upgrade

Hi Jason, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 7 février 2023 18:04
• 1 vote

1. Communauté
2. Support Forum
3. How to reclaim deleted storage space?

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 31 janvier 2023 22:49
• 1 vote