AJ

1. Communauté
2. Support Forum
3. Can't see files that are supposed to be shared with me

Hi Christopher, Welcome to the Box Community! I'm happy to help. Have you tried logging out and logging back in to your Box account? Refreshing your browser? Have you also checked your notification...

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• AJ
• 8 août 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. Box Reset

Hi Sam, Welcome to the Box Community! I'm happy to help. I'm sorry but the only reset we have is the password reset. We don't have a feature in resetting the account.  If you are having issues with...

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• AJ
• 8 août 2022 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Unable to accept collaboration invite

Hi Tim, Welcome to the Box Community! I'm happy to help. If a user is invited to collaborate on a folder and they do not accept this collaboration invitation (from the email notification received o...

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• AJ
• 8 août 2022 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Cannot open collaboration folder invitation

Hi Shannon, Welcome to the Box Community! I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• AJ
• 8 août 2022 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Resetting MFA Phone Number

Hi, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your...

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• AJ
• 8 août 2022 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Deleting Human Subjects Data

Hi Leslie, Welcome to the Box Community! I'm happy to help.   Deleted files, by default, stay in your Trash for 30 days. We, User Services, have a way to recover it within 14 days after the f...

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• AJ
• 8 août 2022 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Inaccurate Storage

Hi Vladislav, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

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• AJ
• 8 août 2022 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Upload email to Box

Hi Tom, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 050...

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• AJ
• 4 août 2022 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Major issue with Box Services - Latency + Timeouts

Hi David, Welcome to the Box Community! I'm happy to help. Please follow these steps:1. Go to https://www.box.com/settings2. Select the "General" tab3. Under the "Connection Diagnostics" section cl...

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• AJ
• 4 août 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Shared link works on PC, but not mobile

Hi Veronika, Welcome to the Box Community, I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created t...

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• AJ
• 4 août 2022 19:43
• 0 vote