AJ

1. Communauté
2. Support Forum
3. unable to print or download documents

Hi Yahaira, Welcome to the Box Community! I'm happy to help. Would this be a shared folder you are trying to download or print? If yes, then can you check your collaboration permission level? Pleas...

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• AJ
• 28 juillet 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Error "The Original file was deleted on Box"

Hi Camilo, Welcome to the Box Community! I'm happy to help. "The original file was deleted on Box" - this error should clear if you log out of and back into Drive. Please just make sure that there ...

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• AJ
• 28 juillet 2022 19:18
• -1 votes

1. Communauté
2. Support Forum
3. Box Account/Folder Transfer

Hi Deniz, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please...

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• AJ
• 28 juillet 2022 17:56
• 0 vote

1. Communauté
2. Support Forum
3. Trash

Hi there, Welcome to the Box Community! I'm happy to help. Have you already searched in your other folders in Box and in your Box Trash the missing folder? Box allows you sort and filter items with...

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• AJ
• 28 juillet 2022 17:48
• 0 vote

1. Communauté
2. Support Forum
3. Storage Full, But it Isn't

HI Vince, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

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• AJ
• 28 juillet 2022 17:35
• 0 vote

1. Communauté
2. Support Forum
3. Why did my account go from $120/year to $180/year?

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com or call 0808 189 0504 and one our billing representatives will reach out to you to help look in th...

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• AJ
• 27 juillet 2022 17:41
• 0 vote

1. Communauté
2. Support Forum
3. do not see Box Sign in Enterprise Settings

Hi Curtis, Welcome to the Box Community! I'm happy to help. I'd like you to check this helpful article about enabling Box Sign. https://support.box.com/hc/en-us/articles/4404076971155-Enabling-Box-...

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• AJ
• 27 juillet 2022 17:36
• 0 vote

1. Communauté
2. Support Forum
3. Basecamp Integration

Hi Joelle, Welcome to the Box Community! I'm happy to help. The Box integration for BaseCamp is a third-party integration which was externally developed. You can contact the developer for the BaseC...

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• AJ
• 27 juillet 2022 17:24
• 0 vote

1. Communauté
2. Support Forum
3. Linking a box

Hi Heather, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189...

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• AJ
• 27 juillet 2022 17:02
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving reset password email

Hi Carlos, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Pleas...

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• AJ
• 27 juillet 2022 16:47
• 0 vote