AJ

1. Communauté
2. Support Forum
3. 2FA issues?

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 26 juillet 2022 14:22
• 0 vote

1. Communauté
2. Support Forum
3. Storage incorrect

Hi Evan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

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• AJ
• 26 juillet 2022 14:20
• 0 vote

1. Communauté
2. Support Forum
3. Files in Box Folder disappeared

Hi Aaron, Welcome to the Box Community! I'm happy to help.   If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you ca...

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• AJ
• 25 juillet 2022 22:52
• 0 vote

1. Communauté
2. Support Forum
3. Integrate NetSuite with Box

Hi Daryl, Welcome to the Box Community! I'm happy to help. Do you have the Box User ID and NetSuite User ID for the affected user? Best,

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• AJ
• 25 juillet 2022 20:30
• 0 vote

1. Communauté
2. Support Forum
3. Cannot Upgrade to Box Starter

Hi there, Welcome to the Box Community! I'm happy to help.   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 ...

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• AJ
• 25 juillet 2022 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Please assist - I am no longer able to access my files on the Box despite successful log in

Hi Wynona, Welcome to the Box Community! I'm happy to help. Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will...

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• AJ
• 25 juillet 2022 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Email Address Change (add / replace) Unavailable

Hi Heather, Welcome to the Box Community! I'm happy to help. The best is you can ask the client to re-share to the old. You cannot add email that is tied to a separate Box account. Best,

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• AJ
• 25 juillet 2022 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Business Plan User Number

Hi Zach, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 25 juillet 2022 19:10
• 0 vote

1. Communauté
2. Support Forum
3. Need to disable 2FA on former Owner account

Hi Sabin, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please...

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• AJ
• 22 juillet 2022 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Email sent but sender doesn't know

Hi Krista, Welcome to the Box Community! I'm happy to help. It would be best if the user in question provide us details regarding this matter in a new request. Best,

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• AJ
• 22 juillet 2022 19:11
• 0 vote