AJ

1. Communauté
2. Support Forum
3. Shared folders no longer appearing when I log in

Hi Alex, Welcome to the Box Community! I'm happy to help.   If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.   If you know who...

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• AJ
• 20 juillet 2022 22:50
• 0 vote

1. Communauté
2. Support Forum
3. How to add collaborator to box?

Hi Marta, Welcome to the Box Community! I'm happy to help.   Here is a complete look and guide from our Box Product Support page on how to " Add Collaborators". https://support.box.com/hc/en-us/a...

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• AJ
• 20 juillet 2022 21:59
• 0 vote

1. Communauté
2. Support Forum
3. Can't login to old account

Hi Mary, Welcome to the Box Community! I'm happy to help. If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP...

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• AJ
• 20 juillet 2022 21:50
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit

Hi Ankur, Welcome to the Box Community! I'm happy to help.   I see that we’ve already addressed your request via ticket #2661220.   Please reach out if there’s anything else we can assist with!  ...

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• AJ
• 20 juillet 2022 21:38
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit Reset

Hi Stephen, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

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• AJ
• 20 juillet 2022 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files not in Trash

Hi Tim, Welcome to the Box Community! I'm happy to help.   I see that we’ve already addressed your request via ticket #2661097. Please reach out if there’s anything else we can assist with! ...

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• AJ
• 20 juillet 2022 19:11
• 0 vote

1. Communauté
2. Support Forum
3. help with restoring files

Hi Larry, Welcome to the Box Community! I'm happy to help.   When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. ...

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• AJ
• 19 juillet 2022 21:19
• 0 vote

1. Communauté
2. Support Forum
3. Entire Folder Deleted in Error

Hi David, Welcome to the Box Community! I'm happy to help. As far as "Trash" is concerned Box allows you sort and filter items within your trash folder. You can filter content by Items I deleted a...

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• AJ
• 19 juillet 2022 20:59
• 0 vote

1. Communauté
2. Support Forum
3. Box sync

Hi Angel, Welcome to the Box Community! I'm happy to help. Do you have a checkmark in blue beside the folder name that indicates it is synced? Here is a link where you can follow the steps from our...

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• AJ
• 18 juillet 2022 20:18
• 0 vote

1. Communauté
2. Support Forum
3. Link did not work

Hi Crystal, Welcome to the Box Community! I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• AJ
• 18 juillet 2022 20:03
• 0 vote