AJ

1. Communauté
2. Support Forum
3. PLEASE CANCEL MY TRIAL SUBSCRIPTION

Hi Boris, Welcome to the Box Community! I'm happy to help.   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 ...

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• AJ
• 18 juillet 2022 19:46
• 0 vote

1. Communauté
2. Support Forum
3. Account Empty

Hi there, Welcome to the Box Community! I'm happy to help. Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item wil...

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• AJ
• 18 juillet 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. trash not deleted

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

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• AJ
• 18 juillet 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. error storage size

Hi there, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

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• AJ
• 18 juillet 2022 19:30
• 0 vote

1. Communauté
2. Support Forum
3. 5,3 GB used in my 10GB account while indeed is empty

Hi Rubén, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count which is 0B. You can chec...

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• AJ
• 18 juillet 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. You charged reactivation fees for periods where you removed me from service.

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0...

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• AJ
• 18 juillet 2022 19:20
• 0 vote

1. Communauté
2. Support Forum
3. Files have disappeared

Hi Rachael, Welcome to the Box Community! I'm happy to help.   Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item ...

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• AJ
• 14 juillet 2022 22:03
• 0 vote

1. Communauté
2. Support Forum
3. Cant see files that my collaborator uploaded

Hi Robert, Welcome to the Box Community! I'm happy to help.   Have you accepted the collaboration invitation this user sent you through email? I suggest that you ask the user to send you the invita...

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• AJ
• 14 juillet 2022 21:45
• 0 vote

1. Communauté
2. Support Forum
3. 2FA problems

Hi Sean, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for up...

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• AJ
• 14 juillet 2022 20:31
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset

Hi there, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

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• AJ
• 14 juillet 2022 20:23
• 0 vote