AJ

1. Communauté
2. Support Forum
3. Incorrect used space count

Hi Alvaro, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

• Afficher le commentaire
• AJ
• 14 juillet 2022 20:18
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset

Hi Marty, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

• Afficher le commentaire
• AJ
• 14 juillet 2022 20:12
• 0 vote

1. Communauté
2. Support Forum
3. Payment receipt

Hi Cassandra, Welcome to the Box Community! I'm happy to help.   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 080...

• Afficher le commentaire
• AJ
• 14 juillet 2022 20:09
• 0 vote

1. Communauté
2. Support Forum
3. What is my Box account ID?

Hi Max, Welcome to the Box Community! I'm happy to help.   I suggest that you sign in to your Box account and go under Account Settings> Account Details> Account ID.   Hope this helps.    Best,  

• Afficher le commentaire
• AJ
• 14 juillet 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. 10.0 GB storage used

Hi Chistopher, Welcome to the Box Community! I'm happy to help.   It looks like this is owned by a personal account with a 10 GB allocation. If you are collaborating to one of his folder then I sug...

• Afficher le commentaire
• AJ
• 14 juillet 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Can't create account - "Email is already taken"

Hi Michael, Welcome to the Box Community! I'm happy to help.   This looks like the email has a Box account already associated with Box as per the error message you are receiving. I suggest that the...

• Afficher le commentaire
• AJ
• 14 juillet 2022 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open documents with microsoft word online

Hi Grant, Welcome to the Box Community! I'm happy to help. If you are making edits in this problem folder in which your collaboration permission level is "Viewer" then yes, which is expected behavi...

• Afficher le commentaire
• AJ
• 13 juillet 2022 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Files missing when I open Box - repeat issue

Hi Liam, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.   Looks like on the first screenshot shows that you are on the "ALL Files" page where the page is blank. This ...

• Afficher le commentaire
• AJ
• 13 juillet 2022 20:13
• 0 vote

1. Communauté
2. Support Forum
3. data inconsistencies

Hi Piet, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

• Afficher le commentaire
• AJ
• 13 juillet 2022 19:41
• 0 vote

1. Communauté
2. Support Forum
3. lost files

Hi Alexandr, Welcome to the Box Community! I'm happy to help. I suggest that you check this article from our Box Product Support about restoring files. https://support.box.com/hc/en-us/articles/360...

• Afficher le commentaire
• AJ
• 13 juillet 2022 16:47
• 0 vote