AJ

1. Communauté
2. Support Forum
3. Enterprise plan

Hi there, Welcome to the Box Community!  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for u...

• Afficher le commentaire
• AJ
• 13 juillet 2022 16:15
• 0 vote

1. Communauté
2. Support Forum
3. About the account

Hi there, Welcome to the Box Community! I'm happy to help you with the account. You may need to login to your Box account> Account Settings> Account Details> Account Type> Personal. Hope this helps...

• Afficher le commentaire
• AJ
• 13 juillet 2022 16:03
• 0 vote

1. Communauté
2. Support Forum
3. Embedded not authorizing in Firefox and Safari

Hi Kevin, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please c...

• Afficher le commentaire
• AJ
• 12 juillet 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Storage not updating

Hi Korbin, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

• Afficher le commentaire
• AJ
• 12 juillet 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Is there a limit to number of users that can access a folder at one time?

Hi Marc, Welcome to the Box Community! I'm happy to help. Its looks like our recommendation for collaboration count per folder is 1000 collaborators (each group is 1 collaboration). So the recommen...

• Afficher le commentaire
• AJ
• 12 juillet 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. sideways picture on profile

Hi Kathy, I understand how frustrating this is but we also need you to explain further on your end on how the picture ended up sideways. The first few communications provided you on how to update o...

• Afficher le commentaire
• AJ
• 12 juillet 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. Storage reset

Hi Nathalie, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

• Afficher le commentaire
• AJ
• 12 juillet 2022 19:07
• 0 vote

1. Communauté
2. Support Forum
3. Deleting Account

Hi Mit, Welcome to the Box Community! I'm happy to help.   I see that your Box account is still active. Since the email would be incorporated to your company's Box instance. I suggest that your adm...

• Afficher le commentaire
• AJ
• 11 juillet 2022 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Folders disappeared

Hi Candy, Welcome to the Box Community! I'm happy to help. If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files. If you know who delet...

• Afficher le commentaire
• AJ
• 11 juillet 2022 20:35
• 0 vote

1. Communauté
2. Support Forum
3. Lack of Support

Hi Colleen, Welcome to the Box Community! I'm happy to help.   This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.   You may want to check this...

• Afficher le commentaire
• AJ
• 11 juillet 2022 20:13
• 0 vote