AJ

1. Communauté
2. Support Forum
3. Accessing files from a colleague whose box account closed

Hi Jasmine, Welcome to the Box Community! I'm happy to help.   If the account of the folder owner gets deleted then the users who is collaborating on to a folder would no longer have access to this...

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• AJ
• 7 juillet 2022 18:25
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folder has been deleted and not in trash -Need to restore

Hi Sara, Welcome to the Box Community! I'm sorry for the confusion. Let me help.   When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it...

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• AJ
• 7 juillet 2022 18:16
• 0 vote

1. Communauté
2. Support Forum
3. Can't get new password

Hi Linda, Welcome to the Box Community! I'm sorry that you are having issues with receiving the password reset. I'm happy to help. I've investigated our email server logs and it looks like the addr...

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• AJ
• 7 juillet 2022 18:04
• 0 vote

1. Communauté
2. Support Forum
3. Storgage Limit reached syncing files has stopped - lots of red dots

Hi Simon, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please c...

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• AJ
• 7 juillet 2022 17:50
• 0 vote

1. Communauté
2. Support Forum
3. Help on identifying the owner of a box link

Hi Melody, Welcome to the Box Community! I'm sorry for the confusion. Happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch...

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• AJ
• 7 juillet 2022 16:47
• 0 vote

1. Communauté
2. Support Forum
3. Unable to upgrade my plan

Hi Kapil, Welcome to the Box Community! I'm sorry to hear that you are having issues with the upgrade. Happy to help.   Please send an email to billing@box.com and one our billing representatives...

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• AJ
• 7 juillet 2022 16:44
• 0 vote

1. Communauté
2. Support Forum
3. Storage Data Used is Incorrect

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 7 juillet 2022 16:41
• 0 vote

1. Communauté
2. Support Forum
3. cancellation

Hi Tess, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.      Please check this helpful article from our Box Product Sup...

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• AJ
• 7 juillet 2022 16:36
• 0 vote

1. Communauté
2. Support Forum
3. Syncing Portable Drive

Hi there, Welcome to the Box Community! It is not advisable to use an external drive with Box Sync. Assuming that the external drive gets disconnected the potential issue that Box Sync would simply...

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• AJ
• 6 juillet 2022 21:04
• 0 vote

1. Communauté
2. Support Forum
3. Need Latest Box Drive x64 msi Installer

HI Cliff, Welcome to the Box Community, I'm happy to help! To resolve this issue, can you please uninstall and then re-install Box Drive. Please make sure to follow these articles when re-installin...

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• AJ
• 6 juillet 2022 19:51
• 0 vote