AJ

1. Communauté
2. Support Forum
3. Problem saving files to box drive on Mac OS Monterey 12.4

Hi there, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for u...

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• AJ
• 6 juillet 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. User submission email / metadata in notification email

Hi Daniel, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for u...

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• AJ
• 6 juillet 2022 19:19
• 0 vote

1. Communauté
2. Support Forum
3. Already have a business account (non-profit), want a separate individual account

Hi Samuel, Welcome to the Box Community!   You can anytime sign up for a personal/free account by going to this link as long as the email address is not associated yet with another Box account. htt...

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• AJ
• 6 juillet 2022 13:59
• 0 vote

1. Communauté
2. Support Forum
3. Storage Full but not really....

Hi Joslyn, Welcome to the Box Community! I'm sorry for the confusion. I see that this concern was requested via ticket #2652474 which closed but I'm happy to help. I ran a script to recalculate the...

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• AJ
• 6 juillet 2022 13:50
• 0 vote

1. Communauté
2. Support Forum
3. box can't seem file your looking (login in different device)

Hi Irvan, Welcome to the Box Community! I'm sorry to hear that you re having issues with your login. I'm happy to help. This issue would be better addressed by our Product Support. I've created a ...

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• AJ
• 5 juillet 2022 19:49
• 0 vote

1. Communauté
2. Support Forum
3. files gone from BOX, when person left company

Hi Ewa, Welcome to the Box Community! I'm sorry to hear about what happened to the files. I'm happy to help.   Are you the owner of this content? When a file is deleted, both the person who deleted...

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• AJ
• 5 juillet 2022 19:33
• 0 vote

1. Communauté
2. Support Forum
3. Confirmation Email Fails to send.

Hi Dan, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for upda...

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• AJ
• 5 juillet 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Delete Account

Hi Pauland, Welcome to the Box Community! Please login to your Box account and go to Account Settings to deactivate the account. Best,

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• AJ
• 5 juillet 2022 19:01
• 0 vote

1. Communauté
2. Support Forum
3. picture in profile

Hi Kathy, This profile picture we are seeing is on Box Support page and also this same picture would reflect on your web Box account if you are logged in with the correct email. You mentioned that ...

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• AJ
• 4 juillet 2022 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Files and folders gone!!!

Hi Martin, Welcome to the Box Community! Im sorry for the confusion. I'm happy to help. Looking at the email you are using. We are seeing a bunch of files in this Box account.  I suggest that you l...

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• AJ
• 4 juillet 2022 20:09
• 0 vote