AJ

1. Communauté
2. Support Forum
3. Understanding the Business plans

Hi Rob, Welcome to the Box Community!   I'm sorry for the confusion. I'm happy to help.   If you would like to know more about our paid plans, please contact the Box Sales team by emailing sales@...

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• AJ
• 4 juillet 2022 17:44
• 0 vote

1. Communauté
2. Support Forum
3. two step verification and login

Hi there, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in tou...

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• AJ
• 4 juillet 2022 17:30
• 0 vote

1. Communauté
2. Support Forum
3. Wrong used storage shown

Hi Dmitry, Welcome to the Box Community!   I'm sorry that you are seeing incorrect count in your used storage. I'm happy to help.   I ran a script to fix the file size count in your used storage ...

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• AJ
• 4 juillet 2022 17:26
• 0 vote

1. Communauté
2. Support Forum
3. Sharing Files

Hi Mike, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.   I suggest that you use "Shared Links". Anyone with the link can access the item and no Box account is requir...

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• AJ
• 1 juillet 2022 19:56
• 0 vote

1. Communauté
2. Support Forum
3. Upgrade to Business Account

Hi Wayne, Welcome to the Box Community! I'm sorry to hear that you are having issues with the upgrade. I'm happy to help.   Please send an email to billing@box.com and one our billing representati...

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• AJ
• 1 juillet 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. storage limit reset

Hi there, Welcome to the Box Community! I'm sorry to hear that you are seeing incorrect count in your used storage. I'm happy to help. I ran a script to fix the file size count in your used storag...

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• AJ
• 1 juillet 2022 19:44
• 0 vote

1. Communauté
2. Support Forum
3. No Longer Able to Check Primary Email Address...CANNOT ACCESS ACCOUNT

Hi Michael, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in ...

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• AJ
• 1 juillet 2022 19:41
• 0 vote

1. Communauté
2. Support Forum
3. password reset

Hi Stefanie, Welcome to the Box Community. I'm sorry to hear that one of your managed users is having issues with receiving emails from Box. I'm happy to help. This issue would be better addressed ...

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• AJ
• 30 juin 2022 20:04
• 0 vote

1. Communauté
2. Support Forum
3. up subscription

Hi Lise, Welcome to the Box Community. I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 30 juin 2022 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open the shared link

Hi Phani, Welcome to the Box Community. I'm sorry for the confusion. I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In othe...

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• AJ
• 30 juin 2022 19:26
• 0 vote