AJ

1. Communauté
2. Support Forum
3. Training videos -- soundtrack options

Hi Arthur, Welcome to the Box Community. I'm happy to help. Our Product team is constantly looking for ways to improve Box based on user feedback, so I have forwarded this request to Product for r...

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• AJ
• 30 juin 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. storage limit reset

Hi Denhkej, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

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• AJ
• 30 juin 2022 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Wrong storage size

Hi James, Welcome to the Box Community! Sorry to hear that you are seeing incorrect count. I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing th...

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• AJ
• 30 juin 2022 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Select files are not syncing on Box Drive for Mac Monterey

Hi Jade, Welcome to the Box Community! Have you upgraded to the newest/current version of the Mac OS, Monterey 12.4 as this version may help resolve the issue you're encountering. Can you uninstall...

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• AJ
• 29 juin 2022 22:36
• 0 vote

1. Communauté
2. Support Forum
3. Invitation Link for Team seat now expired

Hi Wendy, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for...

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• AJ
• 29 juin 2022 21:34
• 0 vote

1. Communauté
2. Support Forum
3. picture in profile

Hi Kathy, Welcome to the Box Community! Sorry to hear that you are having this issue with the profile picture upload. I'm happy to help.   Here are the steps to follow in changing your profile pict...

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• AJ
• 29 juin 2022 21:24
• 0 vote

1. Communauté
2. Support Forum
3. Something went wrong with your request. Please try to invite collaborators again.

Hi Michael, Welcome to the Box Community! I'm sorry to hear that you are having issues with the collaboration. Happy to help.   Are you the owner of this folder? If not then, if this is a collabora...

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• AJ
• 29 juin 2022 20:47
• 0 vote

1. Communauté
2. Support Forum
3. Folders are missing now from Box when I log in.

Hi Stephen, Welcome to the Box Community! Sorry for the confusion. Let me help. I'm seeing a shared folder in the account. Would this be the folder you are looking for? Are you the owner or deleter...

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• AJ
• 28 juin 2022 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files and Storage Used

Hi Nicholas, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.   Deleted items which have been moved to the Trash still count towards total storage allocations or until...

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• AJ
• 28 juin 2022 19:21
• 0 vote

1. Communauté
2. Support Forum
3. Cannot find invitations from collaborators

Hi Ingy, Welcome to the Box Community! I'm sorry for the confusion. Let me help.   Looking in the account we see shared folders. Can you please check these folders by logging in to your Box account...

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• AJ
• 27 juin 2022 21:23
• 0 vote