AJ

1. Communauté
2. Support Forum
3. Password expiration set up

Hi Yuki, Welcome to the Box Community! I'm happy to help.   Box Admins have a way to configure the settings for the password reset in the Box admin console. Here is an article from our Box Product ...

• Afficher le commentaire
• AJ
• 27 juin 2022 21:05
• 0 vote

1. Communauté
2. Support Forum
3. Unable to view folder from collaboration invite

HI Marguerite, Welcome to the Box Community! I'm sorry for the confusion. Let me help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touc...

• Afficher le commentaire
• AJ
• 27 juin 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. How can I cancel my membership with BOX?

Hi there, Welcome to the Box Community! Happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support ...

• Afficher le commentaire
• AJ
• 27 juin 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. No puedo cargar ninguna archivo ya que me salta que tengo la memoria llena cuando en realidad no tengo nada

Hi there, Welcome to the Box Community! Happy to help.   This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be b...

• Afficher le commentaire
• AJ
• 27 juin 2022 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade account

Hi Gary, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

• Afficher le commentaire
• AJ
• 27 juin 2022 20:04
• 0 vote

1. Communauté
2. Support Forum
3. No files found

Hi Marko, Welcome to the Box Community! I looked up your Box account and don't see any files currently residing in your account. Box Support is able to run a script for specific end-users’ accounts...

• Afficher le commentaire
• AJ
• 24 juin 2022 20:50
• 0 vote

1. Communauté
2. Support Forum
3. no security code by sms

Hi Diane, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for up...

• Afficher le commentaire
• AJ
• 24 juin 2022 20:33
• 0 vote

1. Communauté
2. Support Forum
3. Cannot receive password reset email

Hi Pamela, Welcome to the Box Community!   I've investigated our email server logs and it looks like the address is correctly receiving messages from our email server. I sent you a password reset. ...

• Afficher le commentaire
• AJ
• 24 juin 2022 20:07
• 0 vote

1. Communauté
2. Support Forum
3. I lost a folder

Hi there, Welcome to the Box Community! Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or above on the folder wi...

• Afficher le commentaire
• AJ
• 24 juin 2022 19:33
• -1 votes

1. Communauté
2. Support Forum
3. Shared link no longer works

Hi Kyle, Welcome to the Box Community, I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

• Afficher le commentaire
• AJ
• 24 juin 2022 19:19
• 0 vote