AJ

1. Communauté
2. Support Forum
3. Storage Limit Reached

Hi Tanner, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for ...

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• AJ
• 23 juin 2022 19:21
• 0 vote

1. Communauté
2. Support Forum
3. New payment card?

Hi Rosalie, Welcome to the Box Community! This would be best addressed by our Billing Team at billing@box.com.   You may want to check this article from our Box Product Support about "Payment Met...

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• AJ
• 23 juin 2022 19:05
• 0 vote

1. Communauté
2. Support Forum
3. CHANGE PLAN PACK

Hi Maribel, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing T...

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• AJ
• 23 juin 2022 19:03
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Used

HI Mei, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 23 juin 2022 17:54
• 0 vote

1. Communauté
2. Support Forum
3. Unable to download files

Hi Sandra, Welcome to the Box Community! I'm sorry for the confusion. It looks like you are downloading files from a shared/collaborated folder. I suggest that you check your collaboration permissi...

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• AJ
• 22 juin 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. Box Skills run on their own.

Hi, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for updat...

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• AJ
• 22 juin 2022 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Email Confirmation

Hi Courtney, Welcome to the Box Community!   It looks like your Box account is already confirmed. I suggest that you sign in using your Box credentials by going to this link.  https://app.box.com/...

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• AJ
• 22 juin 2022 19:20
• 0 vote

1. Communauté
2. Support Forum
3. incorrect free space

Hi Jason, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 22 juin 2022 19:09
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive not working

Hi Sarah, Welcome to the Box Community! I suggest that you follow the steps in this article from our Box Product Support page about "Uninstalling Box Drive". https://support.box.com/hc/en-us/articl...

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• AJ
• 21 juin 2022 20:20
• 0 vote

1. Communauté
2. Support Forum
3. I need a download for Box Drive v2.27

Hi David, Welcome to the Box Community! I'm sorry for the confusion. Let me help. To download the latest Box Drive installer/version please go to this link. https://www.box.com/resources/downloads ...

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• AJ
• 21 juin 2022 19:55
• 0 vote