AJ

1. Communauté
2. Support Forum
3. I do not receive email notifications.

Hi 三塚　翔太郎, Welcome to the Box Community! I'm sorry for the confusion. Let me help. Looking at your settings shows that you don't have the upload notifications set. You may want to check your Accoun...

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• AJ
• 21 juin 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. 2FA not working

Hi, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for updates...

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• AJ
• 21 juin 2022 19:04
• 0 vote

1. Communauté
2. Support Forum
3. Problem with my 2FA Authenticator

Hi David, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.   Please check your email for ...

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• AJ
• 21 juin 2022 19:01
• 0 vote

1. Communauté
2. Support Forum
3. Please downgrade my plan

Hi Moses, Welcome to the Box Community! This would be best addressed by our Cancellations Team at cancel@box.com.      Please check this helpful article from our Box Product Support page about "C...

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• AJ
• 21 juin 2022 17:59
• 0 vote

1. Communauté
2. Support Forum
3. wrong email address entered when setting up new account

Hi Vernon, Welcome to the Box Community! I see that the email you are using in this post already has a confirmed Box account. If this should not be the email then I suggest that you switch emails b...

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• AJ
• 21 juin 2022 17:56
• 0 vote

1. Communauté
2. Support Forum
3. Please reset file count and storage use

Hi Marcelo, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...

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• AJ
• 21 juin 2022 17:49
• 0 vote

1. Communauté
2. Support Forum
3. Account Storage

Hi Vonda, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

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• AJ
• 21 juin 2022 17:46
• 0 vote

1. Communauté
2. Support Forum
3. Speicher

Hi, Welcome to the Box Community!   This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist....

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• AJ
• 20 juin 2022 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Hi, Please run the script to fix the file size count in my used storage.

Hi Kevin, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box co...

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• AJ
• 20 juin 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Reduce seats

Hi Peder, Welcome to the Box Community!   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing ...

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• AJ
• 20 juin 2022 19:36
• 0 vote