AJ

1. Communauté
2. Support Forum
3. ALL MY FILES ARE GONE

Hi Louis, Welcome to the Box Community!   Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of ...

• Afficher le commentaire
• AJ
• 15 juin 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. storage is stuck at wrong amount

Hi Charles, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...

• Afficher le commentaire
• AJ
• 15 juin 2022 19:10
• 0 vote

1. Communauté
2. Support Forum
3. storage isue

Hi Daddy Ar, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

• Afficher le commentaire
• AJ
• 15 juin 2022 19:07
• 0 vote

1. Communauté
2. Support Forum
3. Cancel account post trial

Hi Anurag, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Te...

• Afficher le commentaire
• AJ
• 15 juin 2022 19:04
• 0 vote

1. Communauté
2. Support Forum
3. Data inconsistencies

Hi Muhammad, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

• Afficher le commentaire
• AJ
• 15 juin 2022 19:03
• 0 vote

1. Communauté
2. Support Forum
3. william

Hi Bay, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box cons...

• Afficher le commentaire
• AJ
• 14 juin 2022 20:31
• 0 vote

1. Communauté
2. Support Forum
3. email verification is not reaching the staff

Hi Mark, Welcome to the Box Community!   This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ti...

• Afficher le commentaire
• AJ
• 14 juin 2022 20:13
• 0 vote

1. Communauté
2. Support Forum
3. storage

Hi, Welcome to the Box Community!   We are seeing files in the account and should be registering the right storage count.   You can check this by going to your Box console> Account Settings>Accoun...

• Afficher le commentaire
• AJ
• 14 juin 2022 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Access to shared file

Hi Jess, Welcome to the Box Community!   I'm sorry for the confusion. I looked up your Box account and don't see any shared file/folder. Please make sure that the invitation is going to the right e...

• Afficher le commentaire
• AJ
• 14 juin 2022 19:44
• 0 vote

1. Communauté
2. Support Forum
3. What date does my account renew?

Hi Rick,  Welcome to the Box Community!   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing...

• Afficher le commentaire
• AJ
• 14 juin 2022 19:40
• 0 vote