AJ

1. Communauté
2. Support Forum
3. account verification

Hi Cayla, Welcome to the Box Community!  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Te...

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• AJ
• 14 juin 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Storage is incorrect

Hi, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console> ...

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• AJ
• 14 juin 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Account storage limit reached

Hi Mike, Welcome to the Box Community! Your concern is being investigated by our Box Product Support team via case# 2638427. They'll be in touch with you soon. Please check your email for updates. ...

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• AJ
• 14 juin 2022 19:28
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi Sohyung, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 and our Billin...

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• AJ
• 14 juin 2022 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Cannot access to the Box website and the 2FA is not working with unknown reason

Hi, This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for updates.    Best, 

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• AJ
• 13 juin 2022 19:21
• 0 vote

1. Communauté
2. Support Forum
3. Payments with Credit Card

Hi Constanza, Welcome to the Box Community!   You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box". https://support.box.com/hc/en-us/articles/360...

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• AJ
• 13 juin 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. My account is showing wrong storage usage

Hi Dhruv Nath, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your...

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• AJ
• 13 juin 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. Reset used storage space

Hi Yan, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 13 juin 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Cancel account

Hi Robert, Welcome to the Box Community!   Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing...

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• AJ
• 10 juin 2022 19:05
• 0 vote

1. Communauté
2. Support Forum
3. Reset my storage

Hi, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...

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• AJ
• 10 juin 2022 19:04
• 0 vote