AJ

1. Communauté
2. Support Forum
3. Storage reset

Hi All, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 10 juin 2022 18:04
• 0 vote

1. Communauté
2. Support Forum
3. Reactivate Account - no missing files

Hi Mauricio, Welcome to the Box Community! I see that your concern is being addressed in this case# 2638172. A teammate will reach out to you to help look in this. Please check your email for updat...

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• AJ
• 10 juin 2022 17:58
• 0 vote

1. Communauté
2. Support Forum
3. Cancel and Refund

Hi Anna, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Team ...

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• AJ
• 10 juin 2022 17:49
• 0 vote

1. Communauté
2. Support Forum
3. reset mfa device

Hi Shinichi, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for...

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• AJ
• 10 juin 2022 17:41
• 0 vote

1. Communauté
2. Support Forum
3. No Access to Authenticator App

Hi Frank, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for...

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• AJ
• 9 juin 2022 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Problem with storage space

Hi Hide, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...

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• AJ
• 9 juin 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Verification email link has expired

Hi Ulrik, Welcome to the Box Community! I'm sorry for the confusion. I can see that this account was already confirmed. I suggest that you sign in using your Box credentials by going to this link. ...

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• AJ
• 9 juin 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. BILLING ISSUE

Hi Richard, Welcome to the Box Community! This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

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• AJ
• 9 juin 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Fichier corrompu

Hi, Welcome to the Box Community!   This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist....

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• AJ
• 9 juin 2022 19:02
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open Box Drive

Hi Janet, Welcome to the Box Community!  Is your Box Drive version updated? Latest version of Box Drive here: Install Box Drive Mac/Windows versions updated? Can you try to reset the Box Drive app ...

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• AJ
• 8 juin 2022 20:53
• 0 vote