AJ

1. Communauté
2. Support Forum
3. Shared folders are no longer visible

Hi Beka, Welcome to the Box Community!  Are those files being accessed through the webapp or through the Box Tools like Box Sync and Drive? I investigated your account and see the folder owners  ac...

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• AJ
• 8 juin 2022 20:34
• 0 vote

1. Communauté
2. Support Forum
3. Collaborator verification emails not received

Hi Tracy, Welcome to the Box Community!   I suggest that your colleagues sign in to Support.box.com > Support > Contact Support in order to submit a case. This would be something our Box Support te...

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• AJ
• 8 juin 2022 20:17
• 0 vote

1. Communauté
2. Support Forum
3. Not Receiving Notifications

Hi John, Welcome to the Box Community! It looks like your email address was placed on our bounced email list. This typically happens when a user's email client repeatedly hard bounces our emails b...

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• AJ
• 8 juin 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. 2FA by SMS in Indonesia not functioning

Hi Taufiq, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email fo...

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• AJ
• 8 juin 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Problem with storage plan

Hi, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...

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• AJ
• 8 juin 2022 19:11
• 0 vote

1. Communauté
2. Support Forum
3. Wrong quantity storage used

Hi DavideDC, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count.   You can check this by going to your Box c...

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• AJ
• 8 juin 2022 18:29
• 0 vote

1. Communauté
2. Support Forum
3. Problem with used storage

Hi Bak Arp, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...

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• AJ
• 8 juin 2022 18:28
• 0 vote

1. Communauté
2. Support Forum
3. Cacellation

Hi Kristi, Welcome to the Box Community!   I'm sorry for the confusion. Your concern is being addressed via tickets #2636153 and #2635967. I appreciate you patience with this matter. Please wait fo...

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• AJ
• 8 juin 2022 18:18
• 0 vote

1. Communauté
2. Support Forum
3. All my files disappeared.

Hi Sylvia, Welcome to the Box Community!   Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of...

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• AJ
• 7 juin 2022 21:30
• 0 vote

1. Communauté
2. Support Forum
3. Migration problems

Hi Reto, Welcome to the Box Community!   Please check this article from our Box Product Support page about "Troubleshooting Uploads to Box".   https://support.box.com/hc/en-us/articles/360044196773...

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• AJ
• 7 juin 2022 20:54
• 0 vote