AJ

1. Communauté
2. Support Forum
3. View

Hi Pauline, Welcome to the Box Community!   I suggest that you go to your Box account settings and set up your notifications.   You may check this article: https://support.box.com/hc/en-us/articles...

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• AJ
• 7 juin 2022 20:46
• 0 vote

1. Communauté
2. Support Forum
3. Out of Storage - But all folders are empty

Hi, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...

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• AJ
• 7 juin 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Reactivating account -

Hi Claude, Welcome to the Box Community! I'm sorry for the confusion. This will require our Billing team to work directly with you so I went ahead and created a ticket so an associate to help look ...

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• AJ
• 7 juin 2022 19:53
• 0 vote

1. Communauté
2. Support Forum
3. PROBLEM WITH PAYMENT

Hi there, Welcome to the Box Community!   This would be best addressed by our Billing Team at billing@box.com.   You may want to check this article from our Box Product Support about "Payment Meth...

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• AJ
• 7 juin 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. HELP. Cannot find a way to contact support

Hi Cynthia, Welcome to the Box Community!  I went ahead and created an internal ticket for you to get this issue addressed.    Please check your email for details and updates from our team.   Best ...

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• AJ
• 6 juin 2022 20:28
• 0 vote

1. Communauté
2. Support Forum
3. unable to verify my email, return message expired tony Diaz

Hi Antonio, Welcome to the Box Community!    I went ahead and created an internal ticket for you to get this issue addressed.  Please check your email for details and updates from our team.   Best ...

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• AJ
• 6 juin 2022 20:23
• 0 vote

1. Communauté
2. Support Forum
3. All of my files are gone.

Hi T, Welcome to the Box Community! This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket...

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• AJ
• 6 juin 2022 20:20
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Authentication

Hi Emelia, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email fo...

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• AJ
• 3 juin 2022 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage Used, Could you please run the script for resetting the proper usage?

Hi, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console> ...

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• AJ
• 3 juin 2022 20:40
• 0 vote

1. Communauté
2. Support Forum
3. Cancel

Hi Katy, Welcome to the Box Community! This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about "Canc...

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• AJ
• 3 juin 2022 17:50
• 0 vote