AJ

1. Communauté
2. Support Forum
3. Please run script - Storage Usage Or File Count In My Account Is Incorrect

Hi Bernard, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...

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• AJ
• 25 mai 2022 15:00
• 0 vote

1. Communauté
2. Support Forum
3. Error installing Box drive

Hi Josh, Welcome to the Box Community! As a first troubleshooting step, we'd like to ask if you have followed the steps in this article? https://support.box.com/hc/en-us/articles/360043697474-Insta...

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• AJ
• 24 mai 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. downgrade

Hi Admin Brasilpar, Welcome to the Box Community!   This will require our Billing team to work directly with you so I went ahead and created a ticket so an associate to help look into this.   Kind...

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• AJ
• 24 mai 2022 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Cancel My Account

Hi Christine, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact er...

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• AJ
• 24 mai 2022 19:14
• 0 vote

1. Communauté
2. Support Forum
3. unauthorized charge

Hi Glenn, Welcome to the Box Community!   I'm sorry to hear about the charges made. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.   Best,

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• AJ
• 24 mai 2022 19:10
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage

Hi Mike, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box cons...

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• AJ
• 24 mai 2022 19:06
• 0 vote

1. Communauté
2. Support Forum
3. Pres.

Hi Mabel, Welcome to the Box Community! This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about "Can...

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• AJ
• 24 mai 2022 19:03
• 0 vote

1. Communauté
2. Support Forum
3. Enterprise Account (Issue uploading Files)

Hi Evan, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for upd...

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• AJ
• 23 mai 2022 21:28
• 0 vote

1. Communauté
2. Support Forum
3. Error Message: "Box Drive has encountered a problem that requires you to manually reset Box Drive"

Hi Philipp, Welcome to the Box Community! Did you manage to reinstall Box Drive? https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive Best,  

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• AJ
• 23 mai 2022 21:18
• 0 vote

1. Communauté
2. Support Forum
3. Phone Number Invalid

Hi Heather, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for...

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• AJ
• 23 mai 2022 20:30
• 0 vote