AJ

1. Communauté
2. Support Forum
3. can't purchase a plan

Hi Christine, Welcome to the Box Community!   This would be best addressed by our Billing Team at billing@box.com. You may want to check this article from our Box Product Support about "Payment ...

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• AJ
• 12 mai 2022 23:08
• 0 vote

1. Communauté
2. Support Forum
3. Free storage error

Hi Diana, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

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• AJ
• 12 mai 2022 23:00
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset

Hi, Welcome to the Box Community!   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...

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• AJ
• 12 mai 2022 22:55
• 0 vote

1. Communauté
2. Support Forum
3. Access Stats Past 1 Year

Hi Marissa, Welcome to the Box Community! I'm sorry for the confusion. I see that you are on a personal account but if the content owned by any paid accounts you may be collaborating with,will have...

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• AJ
• 12 mai 2022 22:49
• 0 vote

1. Communauté
2. Support Forum
3. Cancel this service asap

Hi Latayea, Welcome to the Box Community!   This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about...

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• AJ
• 12 mai 2022 22:30
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset

Hi C Veenstra, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...

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• AJ
• 12 mai 2022 22:27
• 0 vote

1. Communauté
2. Support Forum
3. Link to a page in a pdf online

Hi there, Welcome to the Box Community!    It looks like you dug the answers to your questions from our Box Community post.   Best,

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• AJ
• 12 mai 2022 20:53
• 0 vote

1. Communauté
2. Support Forum
3. Please Run Script to free up space in my folder

Hi Douglas, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.  You can check this by going to your ...

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• AJ
• 12 mai 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Logged in but no access to cloud

Hi there, Welcome to the Box Community!    I suggest that you contact your Box admin or IT ti add you as a managed user within your company's Box instance. Box Support is unable to add you since th...

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• AJ
• 12 mai 2022 16:14
• 0 vote

1. Communauté
2. Support Forum
3. emailaddress will become unavailable

Hi Michiel, Welcome to the Box Community!    Since you'd be losing your university email. I suggest that you bring this to your Box admin or IT to have your email changed and downgrade to a persona...

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• AJ
• 12 mai 2022 13:34
• 0 vote