AJ

1. Communauté
2. Support Forum
3. wrong purchase

Hi Anita, Welcome to the Box Community!  I'm sorry to hear about the trouble. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

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• AJ
• 9 mai 2022 14:45
• 0 vote

1. Communauté
2. Support Forum
3. Cancelation

Hi 村田　みづ穂, Welcome to the Box Community, This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about "Ca...

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• AJ
• 9 mai 2022 14:38
• 0 vote

1. Communauté
2. Support Forum
3. Unable to reactivate account

Hi Joaquin, Welcome to the Box Community,  I see that our Billing Team already addressed your request via ticket. Please reach out if there’s anything else we can assist with!   Best,

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• AJ
• 6 mai 2022 21:00
• 0 vote

1. Communauté
2. Support Forum
3. Updating payment method

Hi Rhyan, Welcome to the Box Community, I'm happy to help! I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing r...

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• AJ
• 6 mai 2022 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Unable to upgrade to enterprise plan

Hi Samir, Welcome to the Box Community!  I'm sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504...

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• AJ
• 4 mai 2022 15:43
• 0 vote

1. Communauté
2. Support Forum
3. How big of a file can I upload at one time

Hi Steven, Welcome to the Box Community. To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Setti...

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• AJ
• 3 mai 2022 20:13
• 0 vote

1. Communauté
2. Support Forum
3. Couldn´t see folders in my profile

Hi Rosa, Welcome to the Box Community!  Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the...

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• AJ
• 3 mai 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Authenticator app

Hi Sara, Welcome to the Box Community!  I'm sorry for the confusion. I see that you already have the 2fa enabled in the account.  Here is an article from our Box Product Support that may be of help...

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• AJ
• 3 mai 2022 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Reactivate subscription

Hi Hank, Welcome to the Box Community!  I see that we’ve already addressed your request via ticket #2614551. Please reach out if there’s anything else we can assist with!   Best,   #2614551

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• AJ
• 3 mai 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. How do I pay my invoice?

Hi there, Welcome to the Box Community!    This would be best addressed by our Billing Team at billing@box.com. You may want to check this article from our Box Product Support about "Payment Met...

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• AJ
• 3 mai 2022 19:41
• 0 vote