AJ

1. Communauté
2. Support Forum
3. downgrade my subscription

Hi Jeremy, Welcome to the Box Community, This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

• Afficher le commentaire
• AJ
• 25 avril 2022 19:06
• 0 vote

1. Communauté
2. Support Forum
3. Box Storage Limit

Hi Conrad, Welcome to the Box Community,  To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Sett...

• Afficher le commentaire
• AJ
• 22 avril 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

HI Sam, Welcome to the Box Community, I'm happy to help.   "This shared file or folder link has been removed or is unavailable to you." This error typically is caused by one of 3 things: Incorrect...

• Afficher le commentaire
• AJ
• 22 avril 2022 20:21
• 0 vote

1. Communauté
2. Support Forum
3. Does Box save my data once I cancel my account

Hi Jim, Welcome to the Box Community!  At Box we allow users to reactivate their accounts up to 120 days after deactivation. After this time the account and content are queued for permanent deletio...

• Afficher le commentaire
• AJ
• 21 avril 2022 20:54
• 0 vote

1. Communauté
2. Support Forum
3. 2FA not working

Hi David, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email fo...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Forgot Password and Don't have access to email used

Hi Caitlin, Welcome to the Box Community!  If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP) to regain acc...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Phone number not working

Hi Kris, Welcome to the Box Community!    I'm sorry for the confusion. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi Jiangzz, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your B...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:28
• 0 vote

1. Communauté
2. Support Forum
3. Script to recount all the files and storage

Hi Brian, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box co...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. I cannot activate 2FA

Hi Justin, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email f...

• Afficher le commentaire
• AJ
• 20 avril 2022 19:15
• 0 vote