AJ

1. Communauté
2. Support Forum
3. URGENT

Hi Harpreet, Welcome to the Box Community!    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner...

• Afficher le commentaire
• AJ
• 14 mars 2022 21:13
• 0 vote

1. Communauté
2. Support Forum
3. Lost my files / See someone else's files

Hi Lisa, Welcome to the Box Community!    I looked up your Box account and see your files as well as the shared folders. I suggest that you log in to Box.com and ensure that all of the folders you ...

• Afficher le commentaire
• AJ
• 11 mars 2022 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files by accident

Hi Jesus, Welcome to the Box Community!    I went ahead and recovered your files/folders in your trash.   Please check this helpful article from our Box Product Support page about "Managing your Tr...

• Afficher le commentaire
• AJ
• 11 mars 2022 20:03
• 0 vote

1. Communauté
2. Support Forum
3. Storage used count is incorrect

Hi there, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box co...

• Afficher le commentaire
• AJ
• 11 mars 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Ridiculous billing

Hi Daniel, Welcome to the Box Community!  I'm sorry to hear about the trouble. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

• Afficher le commentaire
• AJ
• 11 mars 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Files Fail to Upload

Hi Karmen, Welcome to the Box Community!    To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account S...

• Afficher le commentaire
• AJ
• 10 mars 2022 21:57
• 0 vote

1. Communauté
2. Support Forum
3. Desktop app - sync stalled

Hi Lee-Ann, Welcome to the Box Community!  Here are a couple steps I'd like you to try first to help me isolate the issue:   First, please log in to Box.com and ensure that all of the folders you w...

• Afficher le commentaire
• AJ
• 10 mars 2022 21:54
• 0 vote

1. Communauté
2. Support Forum
3. My Folder is missing

Hi Lynette, Welcome to the Box Community!    I'm sorry for the confusion. I can see that this folder is in your All Files page. I suggest that you sign in to your Box account through this link  ht...

• Afficher le commentaire
• AJ
• 10 mars 2022 20:57
• 0 vote

1. Communauté
2. Support Forum
3. Version of a file deleted

Hi Enric, Welcome to the Box Community!  I'd like to set your expectations that Box saves limited versions and the maximum number of file versions you can access corresponds to your Box account ty...

• Afficher le commentaire
• AJ
• 10 mars 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Too many users

Hi Donna, Welcome to the Box Community!  This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,      

• Afficher le commentaire
• AJ
• 9 mars 2022 19:49
• 0 vote