AJ

1. Communauté
2. Support Forum
3. Collaborator not getting verification email

Hi Caycie, Welcome to the Box Community! I’m happy to help. I suggest that this user contact us with the email in question for us to check the email from our bounced email list. This typically happ...

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• AJ
• 15 mars 2023 22:09
• 0 vote

1. Communauté
2. Support Forum
3. 他ファイルの値を参照

Hi Ryunosuke, Welcome to the Box Community! I’m happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community ma...

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• AJ
• 15 mars 2023 21:31
• 0 vote

1. Communauté
2. Support Forum
3. About exceeding the number of licenses

Hi  there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0...

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• AJ
• 15 mars 2023 21:18
• 0 vote

1. Communauté
2. Support Forum
3. Verification Email

Hi Devin, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 15 mars 2023 21:11
• 0 vote

1. Communauté
2. Support Forum
3. Storage Used being incorrectly calculated

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 mars 2023 20:59
• 0 vote

1. Communauté
2. Support Forum
3. Requesting a Refund

Hi Tiangey, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504 and to look in to this matter.  Best,

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• AJ
• 15 mars 2023 20:53
• 0 vote

1. Communauté
2. Support Forum
3. Storage incorrect

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 mars 2023 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage is not correct

Hi River, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 mars 2023 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Storage is not correct

Hi River, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 mars 2023 20:23
• 0 vote

1. Communauté
2. Support Forum
3. reset password

Hi Michael, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2815593. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 15 mars 2023 20:18
• 0 vote