AJ

1. Communauté
2. Support Forum
3. Quota issue

Hi Bernard, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

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• AJ
• 4 mars 2022 19:29
• 0 vote

1. Communauté
2. Support Forum
3. I can't access a folder that I have the URL of , and I have no idea what the problem is, can box support please help?

Hi Leanne, Welcome to the Box Community!  I looked up your Box account and don't see any collaborated folders. Have you clicked on "Accept" in the folder invitation?    Please ask the collaborator...

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• AJ
• 3 mars 2022 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Changed number for Multi-Factor Authentication Set Up for Your Account

Hi, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for upda...

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• AJ
• 3 mars 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Unable to view shared link because the file was moved

Hi Selam, Welcome to the Box Community!    I suggest you ask for an updated shared link for you to be able to open the file.    Best,

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• AJ
• 3 mars 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. authenticator app

HI Jennifer, Welcome to the Box Community!  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email f...

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• AJ
• 3 mars 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. Unable to see the shared files

Hi Loveleen, Welcome to the Box Community!  I'm sorry for the confusion. Have you tried checking your trash if this was deleted or contact the owner to send the invitation again? Best,

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• AJ
• 2 mars 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Can't see any files

Hi Kevin, Welcome to the Box Community!  I pulled up your Box account and don't se any files. Have you already clicked on "Accept" in the invitation email if this was shared to you? Best,  

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• AJ
• 2 mars 2022 20:28
• 0 vote

1. Communauté
2. Support Forum
3. WONT LET ME UPGRADE!!

Hi Jerry, Welcome to the Box Community!    I'm sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 050...

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• AJ
• 2 mars 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...

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• AJ
• 2 mars 2022 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Need to delete folder

Hi Bertrand, Welcome to the Box Community!  It would be best if you could provide us more information regarding your concern by providing details on what you are trying to achieve. Best,    

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• AJ
• 1 mars 2022 20:44
• 0 vote