AJ

1. Communauté
2. Support Forum
3. Unable to setup any of the 2-step verification methods

Hi John, Welcome to the Box Community!  I'm sorry to hear that you are having issues with the 2 step verification set up. Are you having issues with the use of a specific TOTP-compliant authenticat...

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• AJ
• 23 février 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. sms 2FA Code is rejected "Wrong Code"

H there, Welcome to the Box Community!  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for up...

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• AJ
• 23 février 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Locked out of account due to changed phone

Hi Jeremiah, Welcome to the Box Community!  I suggest that this user contact Box by creating a case through https://support.box.com/hc/en-us/requests/new. We'd be happy to assist this user. Best,  

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• AJ
• 23 février 2022 19:19
• 0 vote

1. Communauté
2. Support Forum
3. I want to cancel my trial account ASAP

Hi Nelson, Welcome to the Box Community!  This would be best addressed by our Cancellations Team at cancel@box.com.      Please check this helpful article from our Box Product Support page about ...

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• AJ
• 22 février 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Account was deactivated and now I am trying to activate it but no luck

Hi Samantha, Welcome to the Box Community!    I see that we’ve already addressed your request via ticket.    Best,

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• AJ
• 22 février 2022 20:31
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade from Business Plus to FREE Individual

Hi Henrique, Welcome to the Box Community!    This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page abou...

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• AJ
• 22 février 2022 20:01
• 0 vote

1. Communauté
2. Support Forum
3. The Used Storage is not Correct

Hi Wind, Welcome to the Box Community!    I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box...

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• AJ
• 22 février 2022 19:57
• 0 vote

1. Communauté
2. Support Forum
3. Box Folder deleted

Hi Naveen, Welcome to the Box Community!    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner o...

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• AJ
• 22 février 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Box tools installed and enabled on Mac, but not able to use

Hi Zoe, Welcome to the Box Community!  Please make sure that all steps in installing Box Tools are followed. https://support.box.com/hc/en-us/articles/360043697334-Installing-Box-Tools Best,

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• AJ
• 21 février 2022 21:46
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files available for download

Hi there, Welcome to the Box Community!  I looked up your Box account using this email and don't see any files. This means that any deleted files can't be shared, previewed or downloaded. Best,

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• AJ
• 21 février 2022 21:33
• 0 vote