AJ

1. Communauté
2. Support Forum
3. Two Factor Authentication Turned on but not being prompted for it

Hi Lesley, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email f...

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• AJ
• 21 février 2022 21:25
• 0 vote

1. Communauté
2. Support Forum
3. Trying to change or add email address

Hi Kristin, Welcome to the Box Community!    I'm sorry for the confusion. Let me help.   Login to your Box account using your Box credentials through this link: https://app.box.com/login.   Please ...

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• AJ
• 21 février 2022 21:16
• 0 vote

1. Communauté
2. Support Forum
3. Our Admin left the firm....can you transfer to me

Hi there, Welcome to the Box Community!  I'm sorry for the confusion. I'd like you to check this article from our Box Product Support page about transferring admin privileges. https://support.box.c...

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• AJ
• 21 février 2022 20:11
• 0 vote

1. Communauté
2. Support Forum
3. incorrect free space

Hi Nils, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 21 février 2022 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Need an account rep for Business account so we can switch from Ccard to

Hi Kyle, Welcome to the Box Community!  This would be best addressed by our Billing Team at billing@box.com.   You may want to check this article from our Box Product Support about "Payment Metho...

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• AJ
• 21 février 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Reactivating Account

Hi Stuart, Welcome to the Box Community!  I see that the account that this email is associated to is active. If you need to have the email removed from this account in order for you to associate wi...

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• AJ
• 21 février 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. CANCEL IMMEDIATELY AND REFUND MY MONEY

Hi Aimee, Welcome to the Box Community!  I'm sorry to hear about the trouble. This will require our Billing Team to work directly with you at billing@box.com.   Best,    

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• AJ
• 21 février 2022 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Turning Off Folder Downloads

Hi Pete, Welcome to the Box Community!  I'd like you to check this link from our Box Community regarding "Waterfall Permissions". https://support.box.com/hc/en-us/community/posts/360049913033-Hiera...

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• AJ
• 18 février 2022 21:25
• 0 vote

1. Communauté
2. Support Forum
3. Wrong used storage shown

Hi there, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box c...

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• AJ
• 18 février 2022 21:17
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect used storage.

Hi there,   Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size. You can check this by going to your Box cons...

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• AJ
• 18 février 2022 19:46
• 0 vote