AJ

1. Communauté
2. Support Forum
3. Wrong storage amt

Hi there, Welcome to the Box Community!  I'm sorry for the confusion but the 100 GB is for the Personal Pro account. You can check this by going to your Box console> Account Settings>Account> Accou...

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• AJ
• 16 février 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Invoices for the last 12 months

Hi Teresa, Welcome to the Box Community!  This would be best addressed by our Billing Team at billing@box.com. Best,

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• AJ
• 16 février 2022 19:11
• 0 vote

1. Communauté
2. Support Forum
3. Phone number

Hi Kerrie, Welcome to the Box Community!    Once you are signed in to your account. Please go to Account Settings> Profile> Phone.   Best,  

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• AJ
• 15 février 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Storage Full

Hi Danny, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box c...

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• AJ
• 15 février 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Can't upgrade account

Hi Jakob, Welcome to the Box Community!    I'm sorry to hear that you are having issues with upgrading your Box account.   Please send an email to billing@box.com and one our billing representativ...

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• AJ
• 15 février 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Terrible Support

Hi There, Welcome to the Box Community!    I'm sorry for the confusion. Let me help.   When you created the shared link. Did you set this to "People In Your Company" thus might be the reason why th...

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• AJ
• 14 février 2022 21:44
• 0 vote

1. Communauté
2. Support Forum
3. Can’t accept terms

Hi Amber, Welcome to the Box Community!    I was able to see that you have already confirmed the account. Please try logging in using your Box credentials by going to the sign up page. https://app....

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• AJ
• 14 février 2022 20:47
• 0 vote

1. Communauté
2. Support Forum
3. content problem

Hi Haruka, Welcome to the Box Community!   I understand your issue regarding with Box Notes. Have you tried accessing the affected file note using other computer or device?Have you tried switching ...

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• AJ
• 14 février 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. 2FA Authenticator App backup codes?

Hi James, Welcome to the Box Community!  If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your ...

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• AJ
• 14 février 2022 19:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. View Box Storage (How, Where, Help)

Hi Jojo, Welcome to the Box Community!    I'm sorry for the confusion and let me help.   You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/t...

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• AJ
• 11 février 2022 22:49
• 0 vote