AJ

1. Communauté
2. Support Forum
3. 2 Factor Authentication : Phone Number Not Receiving SMS

Hi James, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon, please check your email fo...

• Afficher le commentaire
• AJ
• 10 février 2022 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi Scott, Welcome to the Box Community!  I'm sorry for the confusion. This will require our Billing team to work directly with you at billing@box.com.  Best,

• Afficher le commentaire
• AJ
• 10 février 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Storage usage is incorrect

Hi Nestor, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box ...

• Afficher le commentaire
• AJ
• 10 février 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. Authenticator App?

Hi Mara, Welcome to Box Community. This issue would be better addressed by our Product Support. I've created a ticket for you.   They'll be in touch with you soon, please check your email for upda...

• Afficher le commentaire
• AJ
• 9 février 2022 20:34
• 0 vote

1. Communauté
2. Support Forum
3. View Historic Shared Folders and activity

Hi Alain, Welcome to the Box Community!  If you no longer have access to the shared folders then you may want to contact the owner to send you the invitation. Now, for getting an overview of the li...

• Afficher le commentaire
• AJ
• 8 février 2022 22:26
• 0 vote

1. Communauté
2. Support Forum
3. Collaboprator accidentally deleted

Hi there, Welcome to the Box Community!    I suggest that you invite the collaborator again by sending the invitation to the folder.    Here is an article from our Box Product Support page about "I...

• Afficher le commentaire
• AJ
• 8 février 2022 21:57
• 0 vote

1. Communauté
2. Support Forum
3. iOS doc scans too large

Hi there, Welcome to the Box Community!    I see that you share the same concern with other users regarding the file size of the scans. Our Product team is constantly looking for ways to improve B...

• Afficher le commentaire
• AJ
• 8 février 2022 21:43
• 0 vote

1. Communauté
2. Support Forum
3. New Confirmation Email

Hi Lynn, Welcome to the Box Community!  I'm sorry for the confusion. I looked up your Box account and see that this was already confirmed. You may want to try logging in first using your Box creden...

• Afficher le commentaire
• AJ
• 8 février 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Live Person PLEASE!

Hi Elayne, Welcome to the Box Community!  Phone support is only available for business accounts and higher and can be requested here. https://support.box.com/hc/en-us/articles/360043696074-Phone-Su...

• Afficher le commentaire
• AJ
• 8 février 2022 20:01
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage

Hi there, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box c...

• Afficher le commentaire
• AJ
• 8 février 2022 19:31
• 0 vote