AJ

1. Communauté
2. Support Forum
3. Unable to install box drive

HI 鄭 (斎久工業)  , Welcome to the Box Community!  Please follow the steps in this Box Product Support page about installing/updating Box Drive. The specifications is listed in this article for Box Driv...

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• AJ
• 30 mars 2022 21:18
• -1 votes

1. Communauté
2. Support Forum
3. Can no longer make aliases on box

Hi Paul, Welcome to the Box Community!    I suggest that you sign in to Support.box.com > Support > Contact Support in order to submit a case and send us a screencast of the issue you are having fo...

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• AJ
• 25 mars 2022 21:31
• -1 votes

1. Communauté
2. Support Forum
3. How to reset External Collaborator 2FA setup

Hi Julia, Welcome to the Box Community!    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email fo...

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• AJ
• 21 février 2022 21:23
• -1 votes

1. Communauté
2. Support Forum
3. Want to rearrange my files.

Hi Christian, Welcome to the Box Community!    You may arrange the file/folder in your All Files by clicking the "Name", "Updated" and "Size".   Best,

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• AJ
• 17 février 2022 20:06
• -1 votes

1. Communauté
2. Support Forum
3. Box Drive update causing app crash

Hi Hunter, Welcome to the Box Community!    I'm sorry to hear that you are having issues with Box Drive update.   I'd like you to check on this article from about "Updating Box Drive". Please follo...

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• AJ
• 15 février 2022 20:47
• -1 votes

1. Communauté
2. Support Forum
3. Add infinite scrolling of pages!

Hi there, Welcome to the Box Community!    I am glad to know you are considering Box for content management. Please keep in mind that here in Box, we do keep your options open at all times especial...

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• AJ
• 8 février 2022 19:46
• -1 votes

1. Communauté
2. Support Forum
3. How can I submit a case to resolve issue

Hi there, Welcome to the Box Community!  I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case. If the issue is 2FA then needs to choose "Lo...

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• AJ
• 3 février 2022 20:30
• 0 vote

1. Communauté
2. Support Forum
3. So no Apple silicon support

Hi there, It looks like your Mac computer is running on M1 Chipset so therefore you need to install Rosetta, which is required for Box Drive to run.You can follow the full steps on installing Box D...

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• AJ
• 14 septembre 2022 16:47
• -2 votes

1. Communauté
2. Support Forum
3. What if Box services were completely down?

Hi Steve, Welcome to the Box Community!    Box makes it easy to back up your computer to the cloud and vice versa. Simply download Box Drive onto your computer and drag and drop the files ...

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• AJ
• 4 mars 2022 19:41
• -2 votes

1. Communauté
2. Support Forum
3. cannot login Box drive on windows 11

Hi there, Welcome to the Box Community! I'm happy to help. Box does not support running Box Sync and Box Drive simultaneously on a single machine. We recommend replacing Box Sync with Box Drive. Ca...

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• AJ
• 14 septembre 2022 16:29
• -4 votes