AJ

1. Communauté
2. Support Forum
3. Can't add 2-step verification (phone or authenticator)

Hi Sean, Welcome to the Box Community! I’m happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 8 mars 2023 16:43
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage Inaccurate

Hi Box User, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 8 mars 2023 16:36
• 0 vote

1. Communauté
2. Support Forum
3. Wrong space used

Hi LadyPangea, Welcome to the Box Community! I'm happy to help. I see that we've already recalculated the count in your data usage and shoud be seeing the right count. Box Support is able to run a ...

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• AJ
• 8 mars 2023 16:31
• 0 vote

1. Communauté
2. Support Forum
3. Error to pay

Hi Andre, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2810138. Please reach out if there’s anything else we can assist with! Best,  

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• AJ
• 8 mars 2023 15:58
• 0 vote

1. Communauté
2. Support Forum
3. IMMEDIATELY CANCEL MY OTHER ACCOUNT

Hi Sude, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 050...

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• AJ
• 8 mars 2023 15:42
• 0 vote

1. Communauté
2. Support Forum
3. All files are missing but it says I am using 7.6 GB of 50.0 GB used

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 3 mars 2023 21:48
• 0 vote

1. Communauté
2. Support Forum
3. Files completely disappeared

Hi Fiona, Welcome to the Box Community! I'm happy to help. Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will ...

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• AJ
• 3 mars 2023 21:43
• 0 vote

1. Communauté
2. Support Forum
3. No space... when i erase files...

Hi Radiomagenta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

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• AJ
• 3 mars 2023 21:11
• 0 vote

1. Communauté
2. Support Forum
3. Do not synchronize files

Hi Radiomagenta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

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• AJ
• 3 mars 2023 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Please run script to fix storage measurement issue

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 3 mars 2023 20:32
• 0 vote