AJ

1. Communauté
2. Support Forum
3. Thanks....

Hi Radiomagenta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

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• AJ
• 3 mars 2023 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Cancel my account

Hi Jesse, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Suppor...

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• AJ
• 3 mars 2023 19:48
• 0 vote

1. Communauté
2. Support Forum
3. 2段階認証の解除

Hi 永瀬　知真, Welcome to the Box Community! I’m happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be...

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• AJ
• 3 mars 2023 19:44
• -1 votes

1. Communauté
2. Support Forum
3. Unknown backup code for account

Hi 枝村　泰 , Welcome to the Box Community! I’m happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead...

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• AJ
• 3 mars 2023 19:33
• 0 vote

1. Communauté
2. Support Forum
3. Restore the account.

Hi there, Welcome to the Box Community! I'm happy to help. I suggest that the affected users request a support case by going to this link since this may require specific account information. https:...

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• AJ
• 3 mars 2023 19:19
• 0 vote

1. Communauté
2. Support Forum
3. Need help submitting an invoice

Hi Bonnie, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0...

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• AJ
• 3 mars 2023 19:05
• 0 vote

1. Communauté
2. Support Forum
3. Unable to login - 2FA

Hi Erica, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 3 mars 2023 19:01
• 0 vote

1. Communauté
2. Support Forum
3. MFA reset

Hi Alejandro, Welcome to the Box Community! I'm happy to help. I suggest that this user in question submit a new request through this link since we may require specific account information.  https:...

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• AJ
• 2 mars 2023 14:08
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect sizing GB in my account ??

Hi DSZE, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 2 mars 2023 13:49
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage space

Hi K, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2805174. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 2 mars 2023 13:34
• 0 vote