AJ

1. Communauté
2. Support Forum
3. Confirmation email - file not available

Hi Scott, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 28 février 2023 13:36
• 0 vote

1. Communauté
2. Support Forum
3. FACTURA DE MI RENOVACION DE PLAN

Hi Laura, Welcome to the Box Community! I'm happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be...

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• AJ
• 28 février 2023 13:32
• 0 vote

1. Communauté
2. Support Forum
3. Invited to collaborate but can't find file

Hi Elizabeth, Welcome to the Box Community! I'm happy to help. I suggest that you contact the owner of this folder to send you the invitation again since I'm not seeing the folder in the account.  ...

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• AJ
• 28 février 2023 13:25
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving email notifications when files are previewed

Hi CocoJN, Welcome to the Box Community! I'm happy to help. May I know if have the file/folder shared in order for the collaborator to preview and receive notifications? I'm not seeing any shared f...

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• AJ
• 28 février 2023 12:31
• 0 vote

1. Communauté
2. Support Forum
3. Change email address with individual account

Hi Andrew, Welcome to the Box Community! I'm happy to help. Are you able to login using your Box credentials through https://app.box.com/login? Once you are in the account go to Account Settings> A...

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• AJ
• 28 février 2023 12:03
• 0 vote

1. Communauté
2. Support Forum
3. free space

Hi Javier, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 27 février 2023 22:02
• 0 vote

1. Communauté
2. Support Forum
3. Chrome / Cookies & 2FA

Hi Daniel, Welcome to the Box Community! I'm happy to help. After the initial successful login, Box will remember the browser and you will not be prompted for 2FA if you need to log in again. Only ...

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• AJ
• 27 février 2023 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Operation Encompass

Hi Mia, Welcome to the Box Community! I’m happy to help. Phone support is only available for business accounts and higher and can be requested here https://support.box.com/hc/en-us/requests/new.  h...

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• AJ
• 27 février 2023 20:52
• 0 vote

1. Communauté
2. Support Forum
3. Changing my personal email address

Hi Maggie, Welcome to the Box Community! I’m happy to help. Are you able to login using your Box credentials by going to this link? https://app.box.com/login Here, you'll see your default email add...

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• AJ
• 27 février 2023 20:40
• 0 vote

1. Communauté
2. Support Forum
3. How can I change my business account to an individual free one?

Hi Amina, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 27 février 2023 19:57
• 0 vote