AJ

1. Communauté
2. Support Forum
3. Can't get access to a shared file

Hi Lorraine, Welcome to the Box Community, I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created ...

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• AJ
• 15 février 2023 19:33
• 0 vote

1. Communauté
2. Support Forum
3. Problem with used storage

Hi Bak Arp, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 15 février 2023 19:24
• 0 vote

1. Communauté
2. Support Forum
3. 2FA removed for free accounts?

Hi Robert, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahea...

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• AJ
• 15 février 2023 19:19
• 0 vote

1. Communauté
2. Support Forum
3. free space non show correctly

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 février 2023 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Access denied

Hi Orlane, Welcome to the Box Community! I'm happy to help. It looks like this is a newly activated Box account. May I know what happens when you click on your profile picture> dropdown menu> logou...

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• AJ
• 15 février 2023 13:46
• 0 vote

1. Communauté
2. Support Forum
3. All files disappeared

Hi Amanda, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2794433. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 15 février 2023 13:36
• 0 vote

1. Communauté
2. Support Forum
3. Failed 2 factor

Hi, Welcome to the Box Community! I’m happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and c...

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• AJ
• 15 février 2023 13:29
• 0 vote

1. Communauté
2. Support Forum
3. 2 Step Verification (Authenticator) set-up in my new iPhone

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 15 février 2023 13:25
• 0 vote

1. Communauté
2. Support Forum
3. Payment won't process

Hi Stephen, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing ...

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• AJ
• 15 février 2023 13:18
• 0 vote

1. Communauté
2. Support Forum
3. Administrative Services Assistant

Hi Pamela, Welcome to the Box Community! I’m happy to help. I looked up your Box account and is correctly receiving emails from our email server. Are you suppose to receive an email invitation to c...

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• AJ
• 14 février 2023 23:15
• 0 vote