AJ

1. Communauté
2. Support Forum
3. Administrative Services Assistant

Hi Pamela, Welcome to the Box Community! I’m happy to help. I looked up your Box account and is correctly receiving emails from our email server. Are you suppose to receive an email invitation to c...

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• AJ
• 14 février 2023 23:13
• 0 vote

1. Communauté
2. Support Forum
3. Accidentally deleted a folder

Hi there, Welcome to the Box Community! I’m happy to help. Is the content in your trash? Have you tried retrieving the deleted item through trash. The Trash is located under Bin-- you can also revi...

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• AJ
• 14 février 2023 22:39
• 0 vote

1. Communauté
2. Support Forum
3. Files Missing

Hi Bryan, Welcome to the Box Community! I’m happy to help. If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you can re...

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• AJ
• 14 février 2023 14:19
• 0 vote

1. Communauté
2. Support Forum
3. Notifications

Hi Cormac, Welcome to the Box Community! I'm happy to help. I know that I have my list of must-have features and if you spend much time on this forum you'll see that users have a very wide range of...

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• AJ
• 14 février 2023 14:08
• 0 vote

1. Communauté
2. Support Forum
3. Need the support team' help to verify and remove Email on suppression list

Hi Ron, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead a...

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• AJ
• 14 février 2023 13:15
• 0 vote

1. Communauté
2. Support Forum
3. Change Email Address

Hi Brian, Welcome to the Box Community! I'm happy to help. Are you still able to login to your Box account using your Box credentials through https://app.box.com/login? If yes, then you may update ...

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• AJ
• 14 février 2023 13:09
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Sherif, "This shared file or folder link has been removed or is unavailable to you." Welcome to the Box Community, I'm happy to help. This error typically is caused by one of 3 things: Incorre...

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• AJ
• 14 février 2023 12:25
• 0 vote

1. Communauté
2. Support Forum
3. Reset File Count

Hi Jonthon, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2793841. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 14 février 2023 12:21
• 0 vote

1. Communauté
2. Support Forum
3. Need to Cancel Account

Hi Paulette, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Sup...

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• AJ
• 13 février 2023 23:12
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive cannot update and uninstall

Hi Ishikawa, Welcome to the Box Community! I'm happy to help. Can you please follow these steps: 1. Quit Box Drive if it's running 2. Navigate to the location below and run (double-click) on the cl...

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• AJ
• 13 février 2023 15:28
• 0 vote