AJ

1. Communauté
2. Support Forum
3. Expired Email Verification Link

Hi Aaron, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 30 janvier 2023 15:54
• 0 vote

1. Communauté
2. Support Forum
3. Deleted folder not appearing in Trash

Hi Olivia, Welcome to the Box Community! I'm happy to help. The files in question may have been already emptied from the trash. Trash content on Box can be manually or automatically removed. Have y...

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• AJ
• 30 janvier 2023 15:52
• 0 vote

1. Communauté
2. Support Forum
3. Can't access Box from China

Hi there, Welcome to the Box Community! I'm happy to help. I’m sorry you are having trouble accessing Box. Please select "Contact Support" from the top-navigation menu and you will see the differen...

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• AJ
• 30 janvier 2023 15:44
• 0 vote

1. Communauté
2. Support Forum
3. Unable To Change my primary box account Email Address

Hi Mo, Welcome to the Box Community! I'm happy to help. Here is a link from our Community post about Changing and Updating the email address in the account. Please follow the steps found in this ar...

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• AJ
• 30 janvier 2023 15:35
• 0 vote

1. Communauté
2. Support Forum
3. Box Not Working on Windows

Hi there, Welcome to the Box Community! I'm happy to help. Have you followed the steps found in this article about installing and updating Box Drive? https://support.box.com/hc/en-us/articles/36004...

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• AJ
• 30 janvier 2023 15:27
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files but account still showing as full

Hi 24Photography, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

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• AJ
• 30 janvier 2023 15:11
• 0 vote

1. Communauté
2. Support Forum
3. Storage used shown incorrect

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 30 janvier 2023 15:04
• 0 vote

1. Communauté
2. Support Forum
3. Storage not full but can't upload more files.

Hi Humberto, Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help. The data usage on the account is updated and correct. You can check this by going to your Box console> Acc...

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• AJ
• 30 janvier 2023 15:01
• 0 vote

1. Communauté
2. Support Forum
3. Is there a direct email to support?

Hi John, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or ca...

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• AJ
• 30 janvier 2023 14:55
• 0 vote

1. Communauté
2. Support Forum
3. mail inactivo

Hi, Welcome to the Box Community! I’m happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be bette...

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• AJ
• 30 janvier 2023 14:50
• 0 vote