AJ

1. Communauté
2. Support Forum
3. Payment by JCB is not possible.

Hi Kiminori, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing...

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• AJ
• 30 janvier 2023 14:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit issue

Hi Ityeta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 30 janvier 2023 14:46
• 0 vote

1. Communauté
2. Support Forum
3. 3 month discount offer question

Hi Neil, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 080...

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• AJ
• 30 janvier 2023 14:33
• 0 vote

1. Communauté
2. Support Forum
3. Hi my files are only about 16GB in total but Box is indicating I'm using up almost 22GB of storage.

Hi Tinesh, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 30 janvier 2023 14:20
• 0 vote

1. Communauté
2. Support Forum
3. Online folders not syncing with local folders

Hi Jason, Welcome to the Box Community! I'm happy to help. Please have the user so through these steps to further troubleshoot the issue. quit and restart sync log out and back in unmark/remark ...

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• AJ
• 30 janvier 2023 14:11
• 0 vote

1. Communauté
2. Support Forum
3. Shared Box Folder Deleted

Hi Alexis, Welcome to the Box Community! I'm happy to help. Welcome to the Box Community, I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on th...

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• AJ
• 27 janvier 2023 22:42
• 0 vote

1. Communauté
2. Support Forum
3. Storage used shown incorrect

Hi MusicUP, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 27 janvier 2023 22:34
• 0 vote

1. Communauté
2. Support Forum
3. Unable to upload due to incorrect storage amount

Hi Rob, Welcome to the Box Community! I'm happy to help. To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choos...

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• AJ
• 26 janvier 2023 12:58
• 0 vote

1. Communauté
2. Support Forum
3. i logged in, but cant see anything in GE BOX

Hi Thouseef, Welcome to the Box Community! I'm happy to help. Would this be a shared folder that you had access before or have not yet accessed? Did you accept the email invitation collaboration fo...

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• AJ
• 26 janvier 2023 12:27
• 0 vote

1. Communauté
2. Support Forum
3. incorrect free storage

Hi Céline, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 26 janvier 2023 11:43
• 0 vote