AJ

1. Communauté
2. Support Forum
3. Storage space reset

Hi Martin, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

• Afficher le commentaire
• AJ
• 23 janvier 2023 13:37
• 0 vote

1. Communauté
2. Support Forum
3. Space not reclaimed

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 23 janvier 2023 13:27
• 0 vote

1. Communauté
2. Support Forum
3. Sync issues

Hi Johnathan, Welcome to the Box Community! I'm happy to help. Here are a couple steps I'd like you to try first to help me isolate the issue: First, please log in to Box.com and ensure that all ...

• Afficher le commentaire
• AJ
• 20 janvier 2023 22:43
• 0 vote

1. Communauté
2. Support Forum
3. Need To RESET MFA Device for a user

Hi Bill, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

• Afficher le commentaire
• AJ
• 20 janvier 2023 22:39
• 0 vote

1. Communauté
2. Support Forum
3. I want a refund.

Hi Andew, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

• Afficher le commentaire
• AJ
• 20 janvier 2023 22:38
• 0 vote

1. Communauté
2. Support Forum
3. BOX service and support

Hi Matti, Welcome to the Box Community! I'm happy to help. Phone support is only available for business accounts and higher and can be requested here https://support.box.com/hc/en-us/requests/new. ...

• Afficher le commentaire
• AJ
• 19 janvier 2023 16:28
• 0 vote

1. Communauté
2. Support Forum
3. Email not being received

Hi All, Welcome to the Box Community! I'm happy to help. Thanks Kim for the time and effort in providing assistance to our public forum where users get the most out of the community. If you believe...

• Afficher le commentaire
• AJ
• 19 janvier 2023 16:21
• 0 vote

1. Communauté
2. Support Forum
3. broken free space counter

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 19 janvier 2023 15:24
• 0 vote

1. Communauté
2. Support Forum
3. Allocated Storage Refresh Script

Hi Hayden, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

• Afficher le commentaire
• AJ
• 19 janvier 2023 15:20
• 0 vote

1. Communauté
2. Support Forum
3. Box file space was full, but only showing 8gb of files (i cleared 2gb so now 6gb but showing 8gb in box)

Hi Adops, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 19 janvier 2023 15:17
• 0 vote