AJ

1. Communauté
2. Support Forum
3. Data Inconsistency - Chat

Hi EPL, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 12 janvier 2023 14:20
• 0 vote

1. Communauté
2. Support Forum
3. Dark Theme (solved)

Hi Borowiak, Welcome to the Box Community! I'm grateful that you were able to share your time with us and provide the steps. I'm sure that Box users in our Community would appreciate this. Best,

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• AJ
• 11 janvier 2023 18:08
• 0 vote

1. Communauté
2. Support Forum
3. A collaborators phone number was changed and they can't login to reset MFA. Please help create a support ticket.

Hi Jeremiah, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please c...

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• AJ
• 11 janvier 2023 18:01
• 0 vote

1. Communauté
2. Support Forum
3. Keep getting message: "Something went wrong with the upload. Please try again."

Hi Nissan, Welcome to the Box Community! I'm happy to help. I looked up your Box account and see that you have enough space for uploading files/folders. The maximum file size limit for uploads to B...

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• AJ
• 11 janvier 2023 14:50
• 0 vote

1. Communauté
2. Support Forum
3. misleading size of the used space

Hi Tahar, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 11 janvier 2023 14:44
• 0 vote

1. Communauté
2. Support Forum
3. Lost my data

Hi TS Kim, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 11 janvier 2023 00:09
• 0 vote

1. Communauté
2. Support Forum
3. Invitation mail isn't delivered to collaborators

Hi Noemi, Kindly contact us back and we'll check on the email if this was included in the suppression list.  Best,

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• AJ
• 10 janvier 2023 23:52
• 0 vote

1. Communauté
2. Support Forum
3. Non accedo con il mio account

Hi Teodoro, Welcome to the Box Community! I'm happy to help. It looks like your email address, was placed on our bounced email list. This typically happens when a user's email client repeatedly har...

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• AJ
• 10 janvier 2023 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Storage Used

Hi Ahmed, Welcome to the Box Community! I'm happy to help. I looked up your Box account and see that this is tied to a personal account. If you need to be part of your company's Box instance then I...

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• AJ
• 10 janvier 2023 14:30
• 0 vote

1. Communauté
2. Support Forum
3. 55% of my box is used without any files in it.

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 10 janvier 2023 14:27
• 0 vote