AJ

1. Communauté
2. Support Forum
3. Login frequently asking for verification code

Hi Bhavesh, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahe...

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• AJ
• 6 janvier 2023 12:48
• 0 vote

1. Communauté
2. Support Forum
3. Storage space script needed.

Hi Corey, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 6 janvier 2023 12:43
• 0 vote

1. Communauté
2. Support Forum
3. Space reported incorrect

Hi Luca, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 6 janvier 2023 12:33
• 0 vote

1. Communauté
2. Support Forum
3. Red exclamation points next to Box folders

Hi Samantha, Welcome to the Box Community, I'm happy to help! Have you tried quitting and restarting Box Drive? Instructions can be found here: Using Box Drive Basics To check on the red exclamatio...

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• AJ
• 4 janvier 2023 20:36
• 0 vote

1. Communauté
2. Support Forum
3. storage usage in my account is incorrect

Hi Zhan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 4 janvier 2023 15:24
• 0 vote

1. Communauté
2. Support Forum
3. Restore a deleted tab in a workbook

Hi there, Welcome to the Box Community! I'm happy to help. Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item a...

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• AJ
• 4 janvier 2023 15:21
• 0 vote

1. Communauté
2. Support Forum
3. Box will not allow me to upgrade to business. I cannot reach any form of support

Hi Mean, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 080...

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• AJ
• 3 janvier 2023 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Can't view a Shared Folder

Hi Jackie, Welcome to the Box Community! I'm happy to help. It looks like this is collaborated folder, I would suggest to directly communicate with the owner of files to see if you are still listed...

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• AJ
• 3 janvier 2023 20:30
• 0 vote

1. Communauté
2. Support Forum
3. Collaboration folder doesn't appear after acceptance

Hi Arik, Welcome to the Box Community! I'm happy to help. I investigated the account and don't see that shared folder. Please make sure that this is the correct email address for the invitation. I ...

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• AJ
• 3 janvier 2023 20:18
• 0 vote

1. Communauté
2. Support Forum
3. All files deleted, even from trash. but still 23 GB in use?

Hi Kcjens, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 3 janvier 2023 14:16
• 0 vote