AJ

1. Communauté
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 22 décembre 2022 14:41
• 0 vote

1. Communauté
2. Support Forum
3. data inaccuracy issues around user storage

Hi Pavan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 21 décembre 2022 14:37
• 0 vote

1. Communauté
2. Support Forum
3. I want to reset the two-step authentication settings.

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 21 décembre 2022 14:35
• 0 vote

1. Communauté
2. Support Forum
3. Didn't register cell No but system says SMS code is sent. How do I get the code?

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 21 décembre 2022 14:34
• 0 vote

1. Communauté
2. Support Forum
3. About free plan

Hi S.Sugiyama, Welcome to the Box Community! I'm happy to help. When someone within your enterprise’s domain receives an invitation to collaborate in a folder but doesn't yet have a Box account, Bo...

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• AJ
• 21 décembre 2022 14:33
• 0 vote

1. Communauté
2. Support Forum
3. I spend at least 3 hours a day trying to under this program; it's horrible. Could someone please help me?

 Hi there, Welcome to the Box Community! I'm happy to help. It would be best if you can elaborate more regarding this matter for us to rectify this. Can you please provide a detailed step on how yo...

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• AJ
• 19 décembre 2022 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Unable to remove closed credit card

Hi Todd, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 080...

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• AJ
• 19 décembre 2022 18:02
• 0 vote

1. Communauté
2. Support Forum
3. card card

Hi Val, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808...

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• AJ
• 19 décembre 2022 15:28
• 0 vote

1. Communauté
2. Support Forum
3. Ran out of storage space

Hi Allesandro, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

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• AJ
• 19 décembre 2022 15:08
• 0 vote

1. Communauté
2. Support Forum
3. iOS: Unable to upload file using "Search" function

Hi Ezra, Welcome to the Box Community! I'm happy to help. It sounds like that this feature was removed after the bug and security fixes made included iOS and iPadOS 16.2 as well as macOS Ventura 13...

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• AJ
• 19 décembre 2022 12:17
• 0 vote