AJ

1. Communauté
2. Support Forum
3. Hilariously compounding Box issues

Hi Mitra, Welcome to the Box Community! I'm happy to help. Are you able to logout to Box Drive? Logging out completely removes all traces of your Drive usage from your machine and enables you to lo...

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• AJ
• 19 décembre 2022 11:58
• 0 vote

1. Communauté
2. Support Forum
3. MFA for customer access

Hi there, Welcome to the Box Community! I'm happy to help. Please check this article from our Box Product Support page about "Enrolling in 2FA for External Collaboration". https://support.box.com/h...

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• AJ
• 19 décembre 2022 11:08
• 0 vote

1. Communauté
2. Support Forum
3. No items, yet using 9.7 GB

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 19 décembre 2022 11:00
• 0 vote

1. Communauté
2. Support Forum
3. Unauthorized Access

Hi Chris, Welcome to the Box Community! I'm happy to help. I'm sorry for the confusion but you are contacting Box and your concern might be for Dropbox. Best,

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• AJ
• 17 décembre 2022 00:49
• 0 vote

1. Communauté
2. Support Forum
3. Request: Data Storage Reset

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 17 décembre 2022 00:47
• 0 vote

1. Communauté
2. Support Forum
3. Box only showing me partial documents

Hi Theron, Welcome to the Box Community! I'm happy to help. One of the following might be true: 1.) If this was a shared folder then if so, the owner of the folder could have removed your access to...

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• AJ
• 15 décembre 2022 16:34
• 0 vote

1. Communauté
2. Support Forum
3. Account shows the storage as full, although its not.

Hi AkerFab, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 15 décembre 2022 16:17
• 0 vote

1. Communauté
2. Support Forum
3. Custom url not working

Hi Abdul, Welcome to the Box Community! I'm happy to help. Custom URLs are only available to Business and Enterprise accounts. You can check this article from our Box Product Support page. https://...

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• AJ
• 15 décembre 2022 13:53
• 0 vote

1. Communauté
2. Support Forum
3. I have zero files but box shows 6gb storage used. How?

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 15 décembre 2022 13:26
• 0 vote

1. Communauté
2. Support Forum
3. I have to complete the health and safety course

Hi there, Welcome to the Box Community! I'm happy to help. Would this be a folder invitation to collaborate that you are trying to access?  Have you gone accepting this invitation?  It would be bes...

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• AJ
• 15 décembre 2022 11:15
• 0 vote