AJ

1. Communauté
2. Support Forum
3. cannot upload my content into box!

Hi Valerie, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2751147. Please reach out if there’s anything else we can assist with! Best,

• Afficher le commentaire
• AJ
• 8 décembre 2022 22:31
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Access Box Through work email

Hi Nicholle, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ah...

• Afficher le commentaire
• AJ
• 8 décembre 2022 22:28
• 0 vote

1. Communauté
2. Support Forum
3. Sharing a Link

Hi Mari, Welcome to the Box Community! I'm happy to help. Here is a link about frequently asked questions about "Shared Links" to help you with your query. https://support.box.com/hc/en-us/articles...

• Afficher le commentaire
• AJ
• 8 décembre 2022 22:24
• 0 vote

1. Communauté
2. Support Forum
3. Box showing low storage occupied

Hi Dhruv, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 8 décembre 2022 22:19
• 0 vote

1. Communauté
2. Support Forum
3. None of the 2FA options work

Hi, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and c...

• Afficher le commentaire
• AJ
• 8 décembre 2022 22:14
• 0 vote

1. Communauté
2. Support Forum
3. Can I reach files send to old box account from my new account?

Hi there, Welcome to the Box Community! I’m happy to help. Since you no longer have access to the old account. I suggest that the collaborator send you the files again (invitation) to the updated a...

• Afficher le commentaire
• AJ
• 8 décembre 2022 13:10
• 0 vote

1. Communauté
2. Support Forum
3. Managed by organisation

Hi Viv, Welcome to the Box Community! I'm happy to help. Does this happen when you login to Box through this link?  https://app.box.com/login or go on incognito? Have you tried uninstalling the app...

• Afficher le commentaire
• AJ
• 8 décembre 2022 10:59
• 0 vote

1. Communauté
2. Support Forum
3. Deleted Files, only Deleting for me

Hi Matthew, Welcome to the Box Community! I'm happy to help. I understand that you are having issues with deleting files under a shared folder. I suggest that you check on this article from our Box...

• Afficher le commentaire
• AJ
• 8 décembre 2022 10:06
• 0 vote

1. Communauté
2. Support Forum
3. Deleted all files but still it shows 9.6GB of 10 GB used

Hi Maysoftech, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

• Afficher le commentaire
• AJ
• 8 décembre 2022 09:58
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi Kadono, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

• Afficher le commentaire
• AJ
• 8 décembre 2022 09:48
• 0 vote