AJ

1. Communauté
2. Support Forum
3. Cannot access other box account

Hi John, Welcome to the Box Community! I'm happy to help. I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly. Ple...

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• AJ
• 8 décembre 2022 09:41
• 0 vote

1. Communauté
2. Support Forum
3. November and December folders are missing

Hi Zoltan, Welcome to the Box Community! I'm happy to help. Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to th...

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• AJ
• 7 décembre 2022 16:15
• 0 vote

1. Communauté
2. Support Forum
3. Oops! We can't seem to find the page you're looking for

Hi Yuriko, Welcome to the Box Community! I'm happy to help. Are you trying to login to access your Box account or unable to see the shared folder or shared link? I suggest that you first login usin...

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• AJ
• 7 décembre 2022 15:27
• 0 vote

1. Communauté
2. Support Forum
3. Converting Files

Hi Glen, Welcome to the Box Community! I'm happy to help. I suggest that you check this article from our Box Product Support page about "Viewing Different File Types Supported in Box Content Previe...

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• AJ
• 7 décembre 2022 15:19
• 0 vote

1. Communauté
2. Support Forum
3. Box shuttle -frustration getting onboarded.

Hi Victor, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2748447. A teammate is sending a communication out through this case number a...

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• AJ
• 7 décembre 2022 15:04
• 0 vote

1. Communauté
2. Support Forum
3. How many people can view a file at one time?

Hi there, Welcome to the Box Community! I'm happy to help. Yes it should! I believe that you have created a QR code that has access to a shared link in your Box account. When you create a shared ...

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• AJ
• 7 décembre 2022 14:56
• 0 vote

1. Communauté
2. Support Forum
3. Trouble changing email address

Hi Tanesha, Welcome to the Box Community! I'm happy to help. I investigated the account and it looks like you have successfully added a secondary email.  Once your secondary email is linked and ver...

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• AJ
• 7 décembre 2022 14:38
• 0 vote

1. Communauté
2. Support Forum
3. password reset

Hi Alfredo, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahe...

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• AJ
• 7 décembre 2022 14:16
• 0 vote

1. Communauté
2. Support Forum
3. Unable to upload any files to Box.Com.

Hi Daniel, Welcome to the Box Community! I'm happy to help. To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and ch...

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• AJ
• 6 décembre 2022 15:31
• 0 vote

1. Communauté
2. Support Forum
3. unable to reclaim storage after file deletions

H Tim J, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 6 décembre 2022 15:25
• 0 vote