AJ

1. Communauté
2. Support Forum
3. "out of quota" error....  AGAIN AND AGAIN AND AGAIN AND AGAIN!!!!

Hi there, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket 2742968. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 30 novembre 2022 16:01
• 0 vote

1. Communauté
2. Support Forum
3. Box allocation of files size is incorrect

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 30 novembre 2022 15:55
• 0 vote

1. Communauté
2. Support Forum
3. Pop-up show I'm running out of storage but I'm not

Hi Pronthep, Welcome to the Box Community! I'm happy to help. I looked up your Box account and should upload files since this is nowhere near your space limit which is 10 GB. It looks like you are ...

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• AJ
• 30 novembre 2022 15:53
• 0 vote

1. Communauté
2. Support Forum
3. Storage showing as full

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 30 novembre 2022 15:43
• 0 vote

1. Communauté
2. Support Forum
3. Account is empty but shows using 7GB

Hi Yulia, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 29 novembre 2022 22:16
• 0 vote

1. Communauté
2. Support Forum
3. Schedule backup to Box folder

Hi Paolo, Welcome to the Box Community! I'm happy to help. Box makes it easy to back up your computer to the cloud. Simply download Box Drive onto your computer and drag and drop the fil...

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• AJ
• 29 novembre 2022 16:35
• -1 votes

1. Communauté
2. Support Forum
3. Storage capacity differs from actual capacity used.

Hi Keisuke, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 29 novembre 2022 10:43
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access files. What do I need to do?

Hi Marsha, Welcome to the Box Community! I'm happy to help. Can you explain further about your concern for us to rectify this matter? Would this be owned files or shared folders? Are you trying to ...

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• AJ
• 28 novembre 2022 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Changing Email

Hi Frances, Welcome to the Box Community! I'm happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, yo...

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• AJ
• 28 novembre 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Cannot Change Payment Info

Hi Clifton, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing ...

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• AJ
• 28 novembre 2022 13:33
• 0 vote